Communications Delivery Manager

Job Requisition ID: 89855

Location: New York, New York

This position could be based in the following alternate locations: White Plains, NY (New York); Cleveland, OH (Ohio); Dallas, TX (Texas)

Location Designation: Hybrid - 3 days per week 

 

 

 

 

New York Life’s Digital Service team is looking for a Communications Delivery Manager! He/she will be responsible for the successful development and delivery of service communications to policy owners.  This person will be part of a broader team dedicated to providing best-in-class, relevant, impactful content through multiple communications channels with a primary focus on digital.

The Communications Delivery Manager will lead a team of Business Analysts/Developers who are responsible for the development of multi-channel Service communications. This includes capturing content, data requirements and business rules for each communication and working alongside Product Owners responsible for modernizing our communications development platform to create the communications. The Communications Delivery Manager makes decisions on any escalated questions or concerns from the team and/or our business partners.

The Communications Delivery Manager will also participate in agile planning meetings and have strong knowledge and experience working on agile teams. He/she is required to have an in depth understanding of developing and managing content including naming conventions and brand and style requirements, how content works in our communications platforms, how to gather, document, and track business requirements and how to code content and business rules.

The Communications Delivery Manager works closely with various business partners (e.g., Copywriting, Testing, Digital Notifications, Technology, Product, Legal, Compliance).

 

Major Responsibilities:

• Managing a team of business analysts responsible for researching, developing, and deploying customer communications

• Managing the successful delivery of routine and project-related communications

• Making decisions on any escalated questions or concerns from the team and/or our business partners (e.g., Service, Product, Legal, and Compliance)

• Developing content for complex communications. This involves working closely with the Communications Modernization team, Technology, subject matter experts and stakeholders (e.g., Service, Copywriting, Testing, Product, Legal, and Compliance) to understand and document business requirements and data needs

• Maintaining the content management database

• Maintaining and updating the style elements for communications in accordance with branding protocols

 

Qualifications/Skills:

• Bachelor’s degree

• 5-10 years of experience

• Business analysis and coding communications experience

• Agile experience and scrum methodology preferred

• Must have a business understanding of content authoring/management platforms (e.g., OpenText Exstream) and content management methodologies

• Experience with data mining, data analysis, and database management a plus

 

#LI-SA1

 

 

Salary range: $115,000-$150,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

 

Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

 

 

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 89855