Front Desk Clerk - LSC

Job DetailsJob Location: Lone Star Court - Austin, TX 78758Position Type: Full TimeSalary Range: $17.50Job Shift: AnyAre you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team.  Valencia Hotel Group is a collection of hotels that are created for today’s passionate traveler, each of our hotels were intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. 

JOB SUMMARY

To ensure appropriate checking in and checking out of guests and providing welcoming services to these guests in a courteous and professional manner.

ESSENTIAL DUTIES & FUNCTIONS

 


Operational Responsibilities



Check guests into or out of hotel.
Confirm credit and payment method at check in.
Confirm full payment at check out.
Communicate effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
Skilled in working with multiple computer programs
Log all requests, confirm completion and follow up.
Direct guests to daily functions within hotel.
Initiate and monitor shift check lists for proper completion of tasks.
Provide effective communication to all departments of guest activity.
Respond to all guest needs and requests in a timely manner.
Effectively coordinate relocation of guests when necessary.
Review PMS inventory and House Count for availability and rates.
Book reservations for day-of-arrival or future stays.
Balance and prepare individual paperwork for closing of shift.
Balance Bank daily.
Be thoroughly acquainted with all hotel's promotional programs.
Run copies and charge guests as needed.
Send faxes, if needed, and charge guests as needed.
Run daily arrival report and mark registration cards for special requests.
Distribute packages and mail to guest services for delivery or inform guests of receipt.
Stock and clean workspace for next shift
Distribute billing reports to hotel outlets.
Block business tours and notify housekeeping.
Other duties as required.



Guest Services


Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc...
Contribute positively to the team within the department
Prepare for all guest requests
Participate in on-going training
Operate tools and equipment within the office




 


Communication and Reporting



Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc...


 


Safety & Compliance


Must have the ability to assimilate complex information, data etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Maintain regular attendance in compliance with Lone Star Court standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance, demeanor, and grooming, which includes wearing the proper uniform while working.
Comply at all times with Lone Star Court Standards and regulations to encourage safe and efficient hotel operations




BASICS


Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties assigned by the supervisor


Physical Requirements


Standing/Walking: 8 hours. At the front desk tile or carpet.
Lifting/Carrying: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
Other Physical Requirements: Constantly. When working with several people at once; watching for guests; retrieving material.
Constantly. Getting keys, supplies, and doing paperwork on the front desk.


 

Working Environment


Interior: Must be comfortable in a office setting.
Exterior: Willing to navigate any outdoor requirements or exposure to all weather conditions.

QualificationsESSENTIAL SKILLS AND QUALIFICATIONS


High Scholl Diploma, GED or Accredited C