Senior Project Manager

See yourself at Twilio

Join the team as Twilio’s next Senior Project Manager, People Partnerships.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

As a Senior Project Manager on the People Partnerships (2P) team, this role reports to the Director of Strategic Delivery and will drive coordination of high priority and complex projects across the HRBP and TA teams, with a heavy emphasis on change management and workforce transformation initiatives. Embedded in the People Partnership team (HRBP, TA, ER, and Strategic Delivery PMO), this group is focused on being the first and last mile to the business, delivering People programs and enabling business-specific initiatives. This role will work across the People team, driving cross-functional projects and building change management plans and communications strategies. This role is perfect for someone who loves defining how to deliver large, complex, cross-functional projects and owning successful execution; someone who is more than a facilitator, but someone who cares about achieving the project objectives, and is comfortable managing through multiple efforts at once, while remaining flexible and agile.

Responsibilities

In this role, you’ll:

• Lead the workforce transformation project management efforts for the People Partnerships organization
• Build relationships and partner with HRBPs and People team COEs to drive change strategies for transformational projects and initiatives
• Deliver on all aspects of project management for the initiatives you are responsible for; develop project plans, secure resources, and drive project schedules; collaborate effectively across teams to define strategy, goals and commitment to timelines and deliverables; document, communicate and resolve project-related needs and issues
• Align with stakeholders and other project team members on deliverables, dependencies, and decisions in order to meet project deadlines
• Report on project status, outcomes, and project results to stakeholders and potentially executives 
• Create and deploy a structured change management approach for critical initiatives across the organization; Assess organizational change readiness across initiatives to tailor strategies based on existing skills, capabilities, and willingness to adapt to change
• Build and advise on communication plans, including taking the lead on content creation, to identify the key messaging, audience, and cascade of communications; Responsible for ensuring everyone understands what changes are taking place, why they’re happening, and how they will impact their day-to-day work

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of experience in project management
• Experience leading complex projects, such as organizational transformation, workforce planning, organizational design initiatives, M&A, etc.
• Deep project management skills; must be able to effectively plan, organize and drive complex projects to completion; experience managing resources in a matrix environment, without direct authority
• Ability to build relationships and influence stakeholders at all levels, ensuring alignment and successful project outcomes
• Demonstrated ownership and consistent delivery on commitments with the ability to prioritize and meet deadlines; must demonstrate outstanding skills in areas such as time sensitivity, responsiveness, follow-through, accuracy and attention to detail
• Ability to move projects forward and influence cross-functional stakeholders amidst ambiguous circumstances or project criteria
• Expertise in project management tools and methodologies