Regional Quality Manager - West

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

This position will be located in Mattawan, MI.

What this job involves

The Quality & Compliance Regional Manager leads quality assurance programs for Biotech/Pharmaceutical facility operations, ensuring all facilities operations and maintenance teams comply with JLL policies, client procedures, and FDA cGMP regulations. This role requires deep expertise in quality assurance requirements from both operational and maintenance perspectives, with responsibility for maintaining regulatory compliance, training oversight, and fostering a quality-first culture across JLL Life Sciences accounts while supporting business growth and exceptional client service delivery.

Your day-to-day tasks will include:

• Lead regulatory and quality assurance programs in GxP environments, ensuring all facilities services and documentation comply with JLL, client policies, and FDA cGMP regulations
• Execute JLL Quality Compliance programs including training verification, facility self-assessments, documentation control, personnel qualification files, and vendor/supplier audits
• Review GxP Work Orders, manage KPI scorecards, and participate in or lead internal and external audits while maintaining site audit readiness programs
• Coordinate and manage GxP vendors through qualification packages, audits, and service performance monitoring while drafting and executing client quality agreements
• Prepare and revise SOPs, change control documentation, investigations, CAPAs, and training materials while maintaining quality management systems like TrackWise
• Interface with client SMEs to ensure proper documentation and compliance with applicable regulations, international standards, and internal procedures
• Lead Significant Events/Deviations investigations, review GxP Change Management processes, and provide quality training as needed to maintain compliance

Physical Demands and Work Environment:

• Office and manufacturing facility environment requiring adherence to GMP safety protocols and procedures
• Regular computer use with advanced proficiency in office software and quality management systems
• Frequent meetings, presentations, and client interactions requiring clear verbal and written communication
• Occasional travel to multiple facility locations, vendor sites, or client meetings may be required
• Ability to work independently with minimal supervision in a dynamic, fast-paced team environment
• May require working in controlled manufacturing environments following strict safety and contamination protocols
• Standard business hours with occasional extended hours during audits, investigations, or emergency response situations

Required Qualifications:

• Bachelor's degree in Engineering preferred, or equivalent quality engineering and production/facility operations experience
• Minimum 4+ years of regulatory quality and statutory compliance experience in pharmaceutical or biotech environments
• Minimum 5+ years of experience in Pharma, Biotech, or similar life sciences sectors governed by GMP regulations working in Quality Assurance roles
• Solid understanding of cGMP regulations as they relate to maintenance and repairs of drug manufacturing equipment and workplace environment control
• Knowledge of Quality Engineering techniques, CMMS systems, and Quality Management Systems implementation and maintenance
• Strong commitment to quality assurance with proven ability to support and foster quality-first culture in organizational settings
• Advanced computer and office software skills with proficiency in quality management systems and documentation control

Preferred Qualifications:

• Experience with quality management software such as TrackWise, MasterControl, or similar platforms for documentation and process control
• Proven record of excellent internal and external customer service with demonstrated client relationship management skills
• Self-motivated and detail-oriented professional comfortable working independently with minimal supervision in team environments
• Experience with risk anal