Senior Relationship Manager

Company Description

 Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

Job Description

About this role

The Senior Relationship Manager is passionate about maintaining and building long-lasting alliances with key strategic partners that drive growth for the organization. This role will report to the Sr. Director of Strategy.  Additional key responsibilities will include:

• Manage the day-to-day for a portfolio of large strategic partnerships and develop deep subject matter expertise for each relationship.
• Formulate plans to deepen the strategic alliance in a non-sales capacity while balancing risk and reward
• Ensure partners deliver on their commitments, track their performance and manage the overall relationship
• Work in a fast paced, high communication environment where collaboration with the partners, sales, product, finance, leadership and other teams is key to your day-to-day success
• Own and manage processes related to royalty payments, billing/invoicing, negotiated contracts, and internal partner operations
• Manage inbound requests from sales and product for special pricing or special use exceptions
• Work closely with internal and external stakeholders to gather insights, understand current business processes, challenges, and opportunities to deliver a great partner experience
• Identify opportunities to drive operational excellence and manage the implementation of key initiatives
• Support and manage joint client or joint development opportunities with the partners
• Produce persuasive, simple and clear story lines, slides and other deliverables relevant to audiences of all levels

What your background looks like

• Bachelor’s degree or equivalent experience required; internationally recognized MBA strongly preferred
• High level of comfort with project management, financial analysis, and complex legal principles.
• The candidate must have a high sense of urgency, be self-motivated, can work under minimal supervision, and can trouble-shoot complex problems and escalate appropriately
• Must be accustomed to concurrently managing multiple partner relationships and skilled in negotiating business terms and constructing partner agreements
• The ideal candidate will have a strong drive for results, interpersonal and analytical skills, high attention to detail, a positive attitude and is comfortable navigating cross functional teams. 
• Advanced knowledge of the financial services industry (credit experience is preferred)
• Good knowledge of database management concepts and principles
• Strong written and oral communication skills
• Excellent interpersonal skills with experience in customer service or sales

Qualifications

What your background looks like

• Bachelor’s degree or equivalent experience required; internationally recognized MBA strongly preferred
• High level of comfort with project management, financial analysis, and complex legal principles.
• The candidate must have a high sense of urgency, be self-motivated, can work under minimal supervision, and can trouble-shoot complex problems and escalate appropriately
• Must be accustomed to concurrently managing multiple partner relationships and skilled in negotiating business terms and constructing partner agreements
• The ideal candidate will have a strong drive for results, interpersonal and analytical skills, high attention to detail, a positive attitude and is comfortable navigating cross functional teams. 
• Advanced knowledge of the financial services industry (credit experience is preferred)
• Good knowledge of database management concepts and principles
• Strong written and oral communication skills
• Excellent interpersonal skills with experience in customer service or sales

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above.  Withi