Family Liaison Lead-Ronald McDonald House

Overview:

 

 

Job Description Summary:

 

Serves as the primary point of contact for families staying at the Ronald McDonald House, ensuring a safe, supportive, and well‑coordinated environment throughout their stay.

 

Job Description:

 

Essential Functions:

• Serves as the primary family liaison, ensuring effective communication and maintaining positive relationships with families.
• Coordinates guest services, leading front desk functions, scheduling liaison operations, and ensuring a safe and supportive environment for families.
• Collaborates with hospital social workers, nursing staff, and other partners to coordinate family needs and ensure continuity between hospital and House resources.
• Manages documentation and reporting, processing referrals, entering guest records, and creating reports.
• Oversees the intern program and supports liaison team, assisting with onboarding and training.

Education Requirement:

Bachelor’s Degree in relevant field, or equivalent experience, required.

Skills:

• Exceptional interpersonal skills, friendly, compassionate, and able to relate to diverse groups of people.
• Excellent problem-solving skills, judgment, and ability to keep a level-head in stressful situations.
• Self-motivated, dependable, and ability to multi-task.
• Effective attention to detail and computer skills. 

Experience:

Experience using computer systems to compile and monitor written and statistical reports, preferred.

Physical Requirements:

OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Standing, Walking

FREQUENTLY: Computer skills, Decision Making, Hand use: grasping, gripping, turning, Problem solving, Repetitive hand/arm use

CONTINUOUSLY: Audible speech, Hearing acuity, Interpreting Data, Peripheral vision, Seeing – Far/near, Sitting

 

 

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"