Customer Service Representative

CRS/Billing Spec I - OK10LN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

         

ABOUT THIS OPPORTUNITY  

As a Customer Service Representative your primary role is to provide service to policyholders and claimants. You will work with customers in taking payments, making policy changes, taking new loss information, resolving problems/answering questions, and responding to information requests.

This is an entry level position in our contact center and provides excellent career pathways into our Operations and Claims organization that may include additional skill building opportunities. With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career.

Start Date: October 14, 2024

Training Hours: 9:30AM-6:00 PM EST Monday - Friday

Duration: 12 weeks-Time off during training will not be accommodated

Post Training Hours: 9:30AM-6:00 PM EST Monday – Friday

Base pay $22 per hour with room for growth

This role will have a 100% Remote Work arrangement.  However to broaden career growth, collaboration, and cross-functional interaction to network with colleagues and leadership you must reside within a commutable distance to our Hartford, CT, Charlotte, NC, Lake Mary, FL or San Antonio, TX offices (as listed in posting locations).

Key Responsibilities:  

• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand. 

• Provide Exceptional Customer Service experience to our policyholders in every interaction. 

• Handling inbound telephone calls from customers with questions or servicing needs related to their home and/or auto policy.

• Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisals, and organizing car rental where appropriate.

• Initiate claims according to claims best practices, as assigned.

• Promotes digital self service capabilities on all transactions.  

• Utilize multiple computer applications with accuracy.

Qualifications:

• A demonstrated background in customer service, insurance, retail, restaurant, or a related field 

• Excellent verbal and written communication skills with strong ability to empathize with customers 

• Ability to work in a fast-paced complex environment while multitasking

• Strong attention to detail 

• Experience working in a Windows-based computer environment 

• The ability to work in a collaborative environment 

• Problem solving and critical thinking skills 

• Bilingual – (Spanish/English is a plus) to develop and enhance strong impactful customer relationships 

• High School Diploma or equivalent required, bachelor’s degree a plus

 

Benefits:

• Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY ONE!

• 25 days paid time off in your first full year

• Tuition reimbursement

• Paid volunteer opportunities

• Employee recognition

• Wellness program

• And more!

Additional Information

For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of