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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

A leadership position responsible for managing an industry-leading group that delivers Wholesale Payments solutions to clients. This role is critical in improving client relationships and supporting profitable growth. The Team Leader III role supports and provides input on the vision, strategic direction and execution of Wholesale services and continuous improvement of the client experience.

The Team Leader III ensures the accurate execution and/or resolution of issues related to various wholesale services. Acts as the point of escalation, partnering with other leaders. The Team Leader III is responsible for leading the group, encouraging collaboration within the team and with business partners, and supports teammate engagement and inclusion within Client Success.

The Team Leader III is responsible for developing and maintaining effective risk controls through documented procedures and job aids for Client Success as well as key performance, and governance routines. Supports Wholesale Payments in identifying and implementing efficiencies in the products end to end onboarding, and/or client experience. Work is independent and self-directed, with guidance in only the most complex situations.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  
1.    Provides support to the team while partnering with other teams to improve processes, roll out new features/products and advance business initiatives that have major financial impacts to the Company.  
2.    Keeps abreast of industry trends in Wholesale Solutions by engaging in professional forums, networking with industry contacts, and other activities to identify emerging solutions, technology advances, and best practices.  
3.    Meets less-clearly defined demands and influences junior leaders. 
4.    Demonstrates strong decision-making skills using significant judgement on complex business problems with limited guidance from senior leadership. 
5.    Maintains strong and open partnerships with Line of Business, Product, and other stakeholders to provide mutual feedback on business processes, internal relationships, organizational strengths, and opportunities for improvement.
6.    Assists in developing and implementing short-term and long-term cross functional strategic goals for Wholesale Payments with the view of delivering operational excellence. Communicate overall purpose, mission and values to ensure teammate alignment and effective execution.
7.    Participates as a subject matter expert for quality and efficiency projects and activities surrounding continuous best practices, and quality improvement.   Assist in development of processes and create procedures to effectively meet or exceed client expectations. Communicate updates and changes to the team as needed.
8.    Manages and implement operational policies and procedures to ensure compliance with State and Federal regulations and internal compliance requirements.  Develop and maintain effective risk governance and operational risk management systems and processes to manage risk and safeguard assets.  
9.    Works with senior leadership when dealing with complex issues, larger clients, accounts, projects, analyses, or internal relationships.
10.    Direct support to the Wholesale Payments products and solutions, managing capacity needs, meeting, or exceeding es