Remote Call Center Inside Sales Residential Customer Service Rep $21.50hr

POSITION SUMMARY:  As an Inside Sales Consultant for Residential Business, you have an opportunity to exude customer zeal in the growth and retention of residential customers by selling new products and services, retaining customers, and delivering superior customer service.

At Republic Services, We Work for Earth! When it comes to serving our communities, we’re devoted to providing the most effective, safe and environmentally- friendly waste management solutions. At Republic Services, we’re guided by five essential core values – to be Respectful, Responsible, Reliable, Resourceful, and Relentless in all we do, every day. It’s what makes us who we are, reminding us to keep our employees and customers at the heart of it all. We make sure your voices are heard and are recognized for their contributions.

Republic Services provides rewarding compensation and benefits for eligible employees including:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Life insurance and accidental death & dismemberment insurance.
• Employee Assistance Program.
• Employee discount programs.
• 401(k) plan with a company match.
• Employee Stock Purchase Plan.

PRINCIPLE RESPONSIBILITIES: 

• Responds to inbound calls within inside sales environment from residential customers inquiring about their existing service with Republic Services for their home or residence.
• Builds customer and brand loyalty by addressing inquiries and handling the customer’s needs with a high level of respect and professionalism.
• Creates customized solutions to acquire new business utilizing the sales tactics learned through the training and mentoring process.
• Proactively promotes Republic Services products and services to customers for cross/up-sell opportunities by following the growth sales process from initiation to close.
• Provides sales support to existing customers wanting to make changes to their accounts.
• Performs sales retention by using sales tactics learned through the training and mentoring process.
• Accountable for meeting or exceeding performance metrics identified by CRC and Customer Experience leadership around customer experience, sales activity, and sales revenue.
• Utilizes excellent verbal and written communication skills; including the ability to call, connect and interact with potential customers
• As business needs arise, may be required to assist other functions in Inside Sales.
• Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
• Performs other job-related duties as assigned or apparent

QUALIFICATIONS: 

• Self-starter and a strong work ethic.
• Strong research, investigation and problem resolution skills.
• Strong verbal, written, typing and interpersonal communication skills.
• Spanish bilingual fluency, in a business environment.

MINIMUM QUALIFICATIONS: 

• High school diploma or GED.
• Experience in call center or sales environment.

START DATE: 4/11/2025

SCHEDULE: You must be available to work any 40 hour work week between 7:30am-6:30pm PST Monday through Friday. 

TRAINING: Paid training. No time off allowed during these first three weeks or orientation day to ensure optimal development. Training hours: 8:15am-5:00pm PST.

PAY RATE: $21.50/hour

REMOTE WORK: Both training and the position will be work from home. The company provides equipment, and the employee supplies the internet, a hard-wired internet connection and a distraction-free work environment. 

Minimum Internet Requirements: Ping/Latency 100ms or less; Download 25MBPS; Upload 5MPBS; Packet loss 0% (Cannot use: Mobil hot-spot, tethering, or Satellite ISP service)

Remote Requirements: Employees are required to be on video in internal meetings and trainings.

FIRST 90 DAYS: To ensure optimal development, only 2 PTO days can be requested off after training/nesting within the first 90 days.

Pay Range:

Bonus Plan Details (if applicable):

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insuranc