Principal Product Manager, Personalization

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role… 

At WBD we seek to ignite people’s curiosity to engage, entertain, and enlighten the world around them through amazing viewing experiences. The Streaming and Interactive Entertainment group builds the global streaming platform that includes a suite of applications and platform capabilities to support all our brands. This platform covers Search, Content Recommendations, Personalization, Catalog, Video, Subscriptions, and more. We build for connected TVs, web, mobile phones, tablets, and consoles for a large footprint of products and brands (Max, discovery+, Food Network, CNN, Golf TV, MotorTrend, Eurosport, and many more) This is a growing, global product and engineering group crucial to WBD’s future.

We are seeking a highly skilled and motivated Principal Product Manager to join our dynamic team and lead the development and enhancement of our personalization services. As a Principal PM, you will play a pivotal role in defining the product strategy, driving innovation, and delivering exceptional user experiences. Your expertise and leadership will guide the direction of our personalization services, ensuring they remain at the forefront of industry trends and customer expectations.

Your efforts will help us scale to >100m customers and become a worldwide top 3 streaming company. You will identify and quantify customer problems, determine approaches to address them, and A/B test different features to solve them. You will be part of a team of Product Managers focused on Personalization, working closely with Software Engineers and Data Scientists. The team has a diverse range of skill-sets / experience in ML / Recommenders / related fields across streaming media, e-commerce, and other hi-tech problem spaces and hails from top-flight tech firms. You will partner with Editorial /  Marketing professionals and discuss your efforts regularly with company executives.

Your Role Accountabilities… 

• Product Strategy: Develop and execute a comprehensive product strategy for our personalization services, aligning it with the company's overall goals and objectives. Conduct market research, gather customer insights, and identify opportunities to enhance personalization services.

• Roadmap Development: Collaborate with cross-functional teams, including engineering, design, marketing, and business development, to define and prioritize product features, enhancements, and capabilities. Create and manage the product roadmap to ensure timely delivery of milestones and align with business priorities.

• User Experience: Champion the user-centric approach, continually evaluating and improving the personalization services to deliver an intuitive, seamless, and personalized user experience. Analyze user feedback, conduct usability testing, and leverage data analytics to drive data-informed decisions.

• Competitive Analysis: Stay abreast of market trends, emerging technologies, and competitors' offerings in the streaming services space. Conduct competitive analysis and leverage insights to differentiate and improve our product offering.

• Stakeholder Management: Collaborate with key stakeholders, including executives, engineering teams, marketing teams, and customer support, to align product strategy with business objectives. Effectively communicate product vision, progress, and challenges to stakeholders at various levels within the organization.

• Collaboration & Coaching: Foster a culture of innovation, collaboration, and continuous improvement. Assist management in developing and coaching junior Product Managers.

• Product Launch and Adoption: Collaborate with marketing to develop go-to-market strategies and support the successful launch of new features and products. Monitor product adoption, gather customer feedback, and iterate on product offerings based on user needs and preferences.

• Performance Measurement: Define key performance indicators (KPIs) and metrics to evaluate the success of our personalization services. Monitor product performance, analyze data, and leverage insights to drive product optim