Customer Relationship Manager

About Us:
At REDLattice, we're redefining the rules of the cyber game. Our mission goes beyond just protecting critical infrastructure—we're boldly exploring cyber strategies and CNO technologies that give our nation the upper hand in securing its digital frontier. With cutting-edge tech and brilliant minds, we provide our clients with the tools to help drive the CNO mission. In the fast-paced world of cybersecurity, REDLattice is your innovative partner, using creativity and expertise to outsmart adversaries and keep the digital world safe and sound.

We are driven by impactful and innovative projects that contribute directly to safeguarding our country's critical infrastructure. Our teams are engaged in advanced vulnerability analysis and solutions that meet the complex demands of our mission. With offices in Northern Virginia and Melbourne, Florida, we are expanding rapidly to support the evolving needs of our customers and partners.

Position Overview:
We are seeking a skilled and proactive Customer Relationship Manager with a strong background in IT Network Administration to join our team in Tampa, FL. This hybrid role is critical in fostering strong customer relationships while ensuring the technical infrastructure supports client operations seamlessly. The ideal candidate will have a unique blend of technical expertise and exceptional interpersonal skills to address both customer and operational needs effectively. You would be part of an existing team of outcome focused engineers and IT professionals.

Key Responsibilities:

Customer Relationship Management:

• Serve as the primary point of contact for customers, building and maintaining strong, professional relationships.
• Engage with customers at all levels, from technical users to executive stakeholders, to ensure alignment on needs and expectations.
• Actively gather and analyze customer feedback to improve service delivery and ensure satisfaction.
• Coordinate with internal teams to deliver customized solutions that meet customer requirements and operational goals.
• Monitor project progress and provide regular updates to customers on milestones, performance metrics, and deliverables.
• Resolve customer concerns and escalate issues as needed to ensure timely and effective resolution.
• Collaborate with customers to identify long-term objectives and operational strategies, proposing innovative solutions to enhance operations.
• Identify opportunities for expanding REDLattice’s support to meet evolving customer needs.

IT Network Administration:

• Monitor network performance and troubleshoot issues to ensure uptime and reliability.
• Work closely with our HQS based team to effect issue resolution.
• Implement and manage network security measures to protect against unauthorized access and cyber threats.
• Manage and maintain servers, ensuring systems are up-to-date with the latest patches and updates.
• Provide technical support to team members, resolving IT-related issues in a timely manner.
• Configure and manage virtua