Director, eB2B Product Management - Commerce

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

Relocation Provided:

No

Job Posting End Date:

January 5, 2025

Shift:

Job Description Summary:

We are seeking an experienced Director of Product for Commerce to lead the strategic direction and execution of our commerce products. In this role, you will drive the development and enhancement of our commerce solutions, working closely with cross-functional teams to solve complex customer and business challenges. You will guide product strategy, empower teams to innovate, and ensure alignment with broader business objectives, all while fostering a customer-centric approach.

As the Director of Product for Commerce, you will collaborate with senior leadership, product managers, engineers, designers, and other stakeholders to shape and deliver products that drive growth, improve customer experiences, and align with key business goals. You will leverage your deep understanding of product management and commerce to ensure that our products are both strategically sound and innovative.

Responsibilities:

• Product Strategy & Vision: Define and communicate the vision and strategy for commerce products, aligning with both customer needs and business goals. Work with cross-functional teams to ensure the product roadmap supports both immediate priorities and long-term objectives.

• Cross-Functional Leadership: Collaborate closely with product managers, engineering, design, marketing, and data teams to drive product development and ensure alignment across all stakeholders. Act as the bridge between various teams, facilitating communication and ensuring smooth collaboration.

• Customer-Centric Development: Ensure that product development is grounded in customer insights and feedback. Guide teams in creating solutions that solve real user problems and enhance the overall user experience across multiple touchpoints (web, mobile, etc.).

• Execution & Alignment: Ensure that product initiatives are delivered on time and meet business goals. Work with product managers and engineering leads to prioritize the roadmap, manage scope, and mitigate risks, balancing long-term strategic goals with short-term needs.

• Data-Driven Decision Making: Lead efforts to gather and analyze customer data, market trends, and product performance to inform product decisions. Work with teams to develop key performance indicators (KPIs) and measure the success of solutions, ensuring they deliver tangible improvements for operations.

• Collaboration & Stakeholder Management: Foster strong relationships with key business stakeholders and executive leadership to ensure product strategies align with organizational goals. Communicate product strategies and results clearly to leadership and other teams, making the case for design decisions and product features.

• Innovation & Product Growth: Stay ahead of industry trends and competitive offerings, identifying opportunities for new features or product improvements that differentiate our products in the marketplace. Encourage experimentation and innovation within product teams.

• Continuous Improvement: Continuously evaluate and refine product processes, ensuring teams have the tools, data, and support needed to succeed. Help optimize workflows, communication, and collaboration across teams to improve efficiency and outcomes.

• Cross-Functional Product Alignment: Partner with business leaders across departments (engineering, marketing, sales, and customer support) to ensure alignment on key product initiatives and successful go-to-market strategies.

Key Qualifications:

• Experience: 10+ years of product management experience, with a focus on commerce, digital products, or e-commerce platforms. Proven track record of driving product strategy and delivering successful products through cross-functional collaboration.

• Cross-Functional Leadership: Strong ability to lead through influence, guiding teams across different functions (product, design, engineering, etc.) without direct line management responsibility. Experience facilitating alignment, resolving conflicts, and ensuring a unified product vision.

• Strategic Thinking: Ability to define long-term product vision and strategy, balancing customer needs, market opportunities, and business goals. Strong track record of aligning product strategies with business objectives.

• Customer-Centric Approach: Expertise in developing and delivering customer-focused products based on deep user insights. Experience using qualitative