Sr. Product Specialist (m/f/d) - Product Excellence SAP Signavio - limited to 1 year

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

 

The Product Excellence team is a critical partner in empowering our product teams to achieve excellence. We provide the essential support and processes that contribute to high-performing product teams. This foundation is built on robust metrics, product tooling, business processes, best practices, deep customer insights, and comprehensive reporting. In this critical role, you will lead and execute strategic initiatives that streamline our product development lifecycle and elevate customer satisfaction.

 

What you will do:

Product Excellence Team Leadership:

• Provide guidance to sub-teams to achieve 2025 Workplan KPIs, in collaboration with VP of Product Excellence.
• Align and communicate overall strategy effectively with the team.
• Monitor KPIs, adjust as needed for product excellence goals.
• Report to senior management on initiatives, metrics, and outcomes.
• Foster innovation culture, encouraging team members to explore new ideas and practices.
• Assign tasks and manage capacity of sub-teams, with VP of Product Excellence.
• Oversee working students' tasks, ensuring results and learning.

Product Adoption & Experience:

• Collaborate with Experience Management and Engineering teams to roll out Global Header with PX/LTR surveys
• Establish PX metrics collection & reporting together with Design team
• Conduct customer interviews based on NPS/PX scores with relevant teams, together with Customer Success, Research, and Design teams
• Represent SAP Signavio in SAP Adoption & Experience Steering Committee
• Align with stakeholders on ongoing adoption & experience metrics
• Work with SAP Experience Management team on Adoption & Experience Standardization priorities

Upskilling and Development:

• Lead quarterly upskilling initiatives for Product Management (e.g., growth days, workshops).
• Facilitate monthly knowledge-sharing workshops for the Product Management community.
• Provide comprehensive training and support to team members on product excellence practices.

 

Process Optimization and Best Practices:

• Develop, implement, and maintain best practices for product development and management.
• Identify and optimize P&E processes to improve efficiency.
• Collaborate with cross-functional teams to integrate best practices into all stages of the innovation funnel.
• Foster a culture of continuous improvement by regularly reviewing and updating best practices.
• Manage quarterly best practice enablement cadence.
• Oversee the roll-out of key P&E processes and programs (Beta, Feedback Management, etc.).
• Lead the Design Partner Program for SAP Signavio, fostering strong relationships with stakeholders.

What you will bring:

• 4+ years of GTM, stakeholder coordination, and process management experience
• Master's degree in a business-related field
• Prior Product Management experience with an interest in analytical & management tools
• Excellent English communication, analytical, and problem-solving skills
• Stakeholder coordination, presentation, and leadership experience (essential)
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