Quality Analyst Clarifications Specialist - Veterans Evaluation Services

Job Introduction

Maximus is currently hiring for Quality Analyst Clarifications Specialists to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Quality Analyst Clarifications Specialist is responsible for reviewing and processing VA Return addendums, and discussing with QA management. They must promote and maintain a respectful, positive attitude in dealings with employees at all times.

Job Summary

Essential Duties and Responsibilities: - Receive all VA Return e- mails from the Clarifications Department; - Determine if VA Return will be handled as an addendum or as a new exam request; - Process and enter the VA Return into OMS; - Forward the VA Return to the appropriate Quality Analyst and QA Team Lead; - Ensure that QAs complete the VA Returns in a timely manner; - Confirm that the QA is assigning the appropriate ‘fault’; - Assign appropriate ‘fault’ in OMS; - Review the addendum to ensure that it is correct; - Forward the addendum to the Clarifications Department and QA Training Team; - Properly document each step in the comments section of OMS; and - Track and provide monthly VA Return reports. Additional Duties and Responsibilities: - Answer phone calls from medical providers; - Attend meetings as directed; - Communicate and assist other departments in a collaborative effort to expedite cases; - Work effectively within a team dynamic; - Adapt to new instructions, requests or procedures as provided; - Maintain a high sense of urgency at all times; - Ensure the confidentiality of Veterans’ records; and - Other duties as assigned. Knowledge/Skills/Abilities: - Self- starter; - Intermediate knowledge of pertinent medical terminology; - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines with minimal supervision; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel. Minimum Qualifications: Bachelor’s degree or equivalent experience required.

Education and Experience Requirements

Additional Requirement:

• Must have at least 6 months of experience as a Veterans Evaluation Services (VES) Quality Analyst

 

Home Office Requirements: 

• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net) 
• Preferred Windows or Mac (no Chromebooks) 

• OS for Windows – Windows 10 or newer 
• OS for Mac – Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer 

• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router 
• USB plug and play wired headset with a microphone and noise suppression 
• Private work area and adequate power source 
• A second monitor is highly recommended for most positions 
• Must currently and permanently reside in the Continental US 

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides