VP, Global Client Success

About Demyst

Demyst is a data management company specialising in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we’re seeking new team members to help us scale. By joining our team, you will play a crucial role in transforming the way enterprises access external data.

Demyst offers a standard configurable interface connecting external data ecosystems to centralized data platforms. We provide the necessary products, support team, and maintenance for production-ready, customized external data pipelines. Our pipelines include configured data, metadata, robust batch and real-time delivery, and ongoing support for optimal performance. Additionally, we offer a streamlined diligence, procurement, and data delivery service for evaluating new data, ensuring efficient decision-making based on agreed standards.

Don't miss out on the opportunity to play a vital role in revolutionizing data management for enterprises.

The Challenge

Demyst is known for partnering with our clients to capture value from external data. As we continue to build new enterprise client relationships, expand our existing client base, and scale our enterprise presales and customer success teams, we’re looking for a senior leader to partner with Sales in scoping new client solutions, improve the transitions from pre-sales scoping to post-sales delivery, and ensure effective project implementation and solution maintenance across all clients. 

Reporting to the Chief Revenue Officer, the VP, Global Client Success is a leadership role responsible for all Presales and Customer Success teams, globally. This is a remote role with second- and third-line management responsibilities over teams in multiple geographies including North America, Europe, Asia and Australia. In addition to team leadership and management responsibilities, this is an external-first role where the expectation is that >60% of time will be spent directly engaging with prospects and clients, ideally onsite with clients 1-3 times each month.

You should have experience and be motivated to become an expert in the external data ecosystem and the power of data platforms. You’ll be relied upon for your entrepreneurial nature, technical aptitude, collaborative style, and ability to engage with the senior stakeholders of our enterprise clients in the financial services and insurance verticals. You will be creative in seeking greater efficiencies within and across your teams and those with which you partner (e.g. Sales, Product, Operations), and encourage the use of AI to maximize impact.

Responsibilities

The VP, Global Client Success is a player-coach that can assume the role of trusted advisor to large enterprises, helping them with their external data challenges, including discovery, recommendation, solution engineering, integration planning and implementation, and train your team to do the same. You will manage and mentor regional and functional leads in these domains and support them as they hire, train and manage high-performing teams.

Specifically, this role will be responsible for:

• Partnering with Sales to achieve annual revenue, retention, and growth targets.
• All aspects of pre-sales e.g. …
• Taking part in sales motions to communicate Demyst’s value proposition and to help advance and close deals
• Ensuring successful mid- to late-stage solution scoping in line with customers’ often bespoke requirements and Demyst’s platform capabilities
• Designing strategies and tactics to prove value, where necessary managing client proofs of concept
• Triaging and prioritizing resources and team activities according to deal size, urgency and qualification criteria
• All aspects of post-sales implementation for existing clients
• Driving successful adoption of Demyst’s platform across all of Demyst’s clients, use cases, and client teams.  
• Effectively managing projects with varying levels of support including compliance / regulatory administration and internal project documentation.
• Ensuring the trains run on time and communication with clients, external partners and internal teams are seamless, timely and professional
• Steering client projects toward success, including a keen eye for risks and sound judgment in how to respond to evolving plans, requirements, and client context
• Identifying out of scope and/or upsell opportunities and knowing when to bring in members of the sales team to capture incremental value and upside
• Managing by metrics and communicating results, including challenges.
• Working with Product to ensure market feedback and team needs are appropriately communicated and incorporated into product roadmap<