Market Operations Specialist

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Hourly: $21.40 - $24.50 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to assist bankers and management with any operation situations and provide guidance on operational policies, procedures, and processes.

Essential Functions

• Assist bankers and management with any operational situations and provide guidance on operational policies, procedures, and processes

• Develop basic understanding of where to go for answers and how best to escalate situations 

• Visit assigned branches 2 – 3 times each week to complete a variety of operational tasks   

• Perform cash drawer, vault, recycler/dispenser, and consigned items audits at assigned branches.

• Review EOA, Absence and VAC audits are completed correctly

• Review all night drop and consigned item logs for completion 

• Verify the collection and proper completion of new accounts, CIP, Beneficial Owners, and name change documentation

• Review opening/closing procedures

• Assists with SDB key audits, box drills, will searches, and audit exception resolution 

• Educate bankers regarding any cash differences, balancing errors and TCS errors

• Facilitate operational huddles/ MOS Operational Overview Course and training at the branch 

• Evaluate team members’ operational knowledge and regularly provide feedback to leadership

• Utilize rubric and compile monthly evaluations for branch management

• Help rollout and support different initiatives, projects, and changes to the branches

• Recommend process improvements for the Market Operation Specialist (MOS) program

• Provide appropriate support for the Operational Centers of Excellence

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Ability to maintain a valid driver’s license and meet Commerce Bank’s driving record criteria; ongoing employment may be contingent upon meeting all driving requirements

• Ability to travel to assigned branches and perform operational tasks 2-3 times a week

• Basic understanding or ability to learn our Retail operation policies, procedures, and systems

• Ability to show empathy and connect quickly with team members

• Demonstrate strong organizational and time management skills

• Ability to maintain a high degree of confidentiality and professionalism

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook  

Education & Experience

• High School diploma or equivalent combination of education and experience required

• 2+ years Retail branch operations or related experience required

• Audit experience preferred

For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in and are considered for this position, you’ll be asked to authorize our review of that record.

**Includes travel to various branch locations covering Roeland Park, Brookside, Corinth Sq., 95th and Antioch and 89th and Stateline.

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirem