Sr Technical Program Manager

<h2 style="line-height: 1; text-align: justify;"><strong>About Parloa</strong></h2> <p style="line-height: 1; text-align: justify;">Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges.<br><br>It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.</p> <p>&nbsp;</p> <h2><strong>About the Role</strong></h2> <p>As a Senior Technical Program Manager at Parloa, you will lead the end-to-end delivery of enterprise Agentic AI deployments, owning execution across complex customer implementations from kickoff through go-live and hypercare. You will act as the central delivery owner across customers, internal delivery teams, and external partners, ensuring enterprise programs are delivered successfully, on time, and at scale.<br><br>This is a highly cross-functional, customer-facing role where you will combine structured program leadership with technical delivery coordination, partnering closely with Forward Deployed Engineers, Agent Architects, Product, Sales, Solution Engineering, and partner organizations to drive successful enterprise AI transformations.<br><br>You will also play a key role in helping scale Parloa’s delivery organization by driving operational rigor, improving governance processes, and mentoring junior TPMs across the team.</p> <p>&nbsp;</p> <h2><strong>Areas of Ownership</strong></h2> <h3><strong>Enterprise Delivery Leadership</strong></h3> <ul> <li>Own end-to-end delivery across scope, timeline, budget, quality, risks, and dependencies for enterprise AI deployments</li> <li>Lead implementations from SOW kickoff through design, integration, UAT, production go-live, and hypercare</li> <li>Drive execution across cross-functional delivery pods consisting of Forward Deployed Engineers, Agent Architects, and partner teams</li> <li>Maintain project governance across project plans, RAID logs, milestone tracking, risk management, change requests, and escalation handling</li> <li>Proactively identify delivery risks, resource constraints, and implementation blockers while driving alignment across stakeholders</li> </ul> <h3><strong>Customer &amp; Stakeholder Management</strong></h3> <ul> <li>Serve as the primary delivery contact for enterprise customer stakeholders, including executive sponsors and technical le