Licensed Pharmacy Tech

Position Summary

The Licensed Pharmacy Technician is responsible for supporting pharmacy operations through accurate prescription processing, claims resolution, and customer service activities. This role ensures prescription information is entered accurately and efficiently while maintaining quality, compliance, and performance standards. The Licensed Pharmacy Technician works closely with patients, prescribers, insurance providers, and internal teams to resolve issues, obtain necessary information, and support a seamless medication fulfillment process.

This role is ideal for someone who thrives in a fast-paced environment, demonstrates strong attention to detail, and enjoys balancing technical pharmacy responsibilities with customer-focused service.

Why You'll Love Working Here

• Opportunity to play a critical role in delivering high-quality pharmacy services and positive patient experiences.
• Collaborative team environment focused on accuracy, efficiency, and continuous improvement.
• Exposure to pharmacy operations, claims adjudication, insurance processes, and healthcare services.
• Ability to make a meaningful impact by helping patients access their medications and resolve prescription-related issues.
• Hybrid work flexibility within a patient-focused healthcare organization.
• Opportunities for professional development and career growth within the pharmacy and healthcare industry.

Essential Duties / Responsibilities

Prescription Processing & Data Entry

• Interpret prescription orders and enter prescription information accurately and timely.
• Review prescriptions for completeness and identify missing or unclear information requiring further clarification.
• Utilize sound judgment and reasoning skills to make processing determinations based on company policies, client requirements, and regulatory guidelines.
• Maintain quality and accuracy standards while managing production goals and deadlines.

Patient, Provider & Insurance Communication

• Place outbound calls to patients, prescribers, and insurance providers to obtain clarification or additional information regarding prescription orders, when applicable.
• Communicate professionally with patients regarding prescription-related concerns, incident follow-up, and issue resolution.
• Collaborate with healthcare providers and insurance representatives to facilitate prescription processing and patient access to medications.
• Maintain a high level of customer service while handling sensitive patient information.

Claims Resolution & Operational Support

• Research and resolve insurance claim rejections to facilitate prescription fulfillment.
• Investigate processing issues and determine appropriate resolutions based on payer requirements and pharmacy guidelines.
• Support secondary billing processes, including prescription discount programs and Medicaid-related claims, when applicable.
• Monitor and prioritize workload to ensure timely completion of tasks and adherence to service level expectations.

Compliance & Team Collaboration

• Maintain confidentiality of patient, client, and company information in accordance with company policies and applicable regulations.
• Work collaboratively with peers and cross-functional teams to support departmental objectives.
• Follow established workflows, procedures, and operational guidelines while working under general supervision.
• Participate in process improvement initiatives and contribute to operational excellence.
• Perform other duties as assigned.

Required Skills / Abilities

Customer Service & Communication

• Strong interpersonal and customer service skills.
• Ability to communicate effectively and professionally with patients, prescribers, insurance providers, and team members.
• Ability to exercise discretion, professionalism, and diplomacy in sensitive situations.

Problem Solving & Analytical Skills

• Ability to independently identify, research, and resolve issues.
• Strong analytical and reasoning skills with the ability to make sound decisions.
• Detail-oriented mindset with a focus on accuracy and quality.
• Ability to interpret information and apply company policies and procedures appropriately.

Organization & Productivity

• Demonstrated ability to manage multiple priorities and deadlines simultaneously.
• Strong organizational skills with the ability to work independently and with minimal supervision.
• Ability to perform efficiently in a fast-paced, production-driven environment.
• Strong operational foc