Patient Intake Specialist - Bilingual (Spanish)

About Pair Team

Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.

Pair Team cares for the highest-need Medicaid recipients through a community-led model. We build local partnerships with shelters, food pantries, and other community-based organizations to turn them into a site of care. As a support system for the community, we provide wraparound clinical services, up-skill CBO staff to become Community Health Workers, and utilize our proprietary data-driven technology platform, Arc, for care coordination. Through Medicaid MCOs, we provide healthcare for hard-to-reach, high-need individuals, while sharing healthcare dollars with community groups to expand their social support programs.

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.

• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.

• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.

• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.

• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most

• TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team

• Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most.  We are looking for a highly motivated full-time Bilingual (Spanish) Patient Intake Specialist who is willing to think creatively and empathically to help our team change the way people access healthcare. They will play a critical role on our team by directly engaging with and onboarding individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.

What You'll Do

• Support the care team by intaking new patients into the Enhanced Care Management (ECM) program by gathering key social, behavioral, and clinical information
• Provide clear communication with the patient and make sure they fully understand the ECM program features and benefits
• Create a safe, compassionate environment to build immediate rapport and trust with our patients 
• Coordinate a clean hand-off to a Lead Care Manager and schedule their new patient introduction meetings
• Assist with operations quality improvement projects to optimize the process for our patients and team

What You'll Need:

• 1+ years of experience working in a fast-paced healthcare environment providing administrative support and intaking new patients
• Experienced with gathering sensitive patient information, documentation, and scheduling appointments  
• An ability to input data quickly and accurately (40+ WPM is ideal)
• Bilingual with excellent communication skills with proficiency reading, writing, speaking, and listening in both English and Spanish
• You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
• You are results d