Technical Service Representative, General Industrial

 The purpose of this position is to provide technical support for the General Industrial segment to field sales in order to increase account growth ultimately impacting division profit.

CORE RESPONSIBILITIES AND TASKS:   

• Communicate competitive information, new products and selling issues to Sales Force.
• Communicate extended product knowledge in General Industrial markets and technologies.
• Manage product test runs at designated customer facilities.
• Assist sales reps in calling on prospective customers/target accounts; provide technical support for product demos as directed.
• Maintain contact with laboratory on current technical issues.
• Assist with equipment installations and various line or equipment modifications/adjustments.
• Conduct technical training seminars at customers’ facilities.
• Evaluate product complaints and decide best way to resolve problem.
• Assist customers in preparing paint specifications to meet product applications.
• Troubleshoot on-line technical problems such as correcting batches and formulation of products.
• Advise customers of product line changes and improvements.
• Assist customers with product inventory control/re-ordering.
• Train customers on product knowledge and application methods.
• Assist sales reps by preparing samples, panels, etc. for presentations.
• Operate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner.
• Other duties as assigned.

 

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

FORMAL EDUCATION: 

Required:

•  High school education or equivalent is required.

Preferred:

•  Prefer a bachelor’s degree in a business-related field.

 

KNOWLEDGE & EXPERIENCE:

Required:

• Strong communication and interpersonal skills and the ability to work with all levels of internal and external contacts. Ability to interface effectively with sales, technical and manufacturing management required. Training and utilization of project management techniques, value selling, and six sigma tools required.

Preferred:

• Technical experience within the paints and coatings industry.
• General Industrial experience and/or knowledge

 

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Must be able to pass a color blindness test
• Must be able to pass a respirator fit test
• Must be able to use a laptop (or tablet) and demonstrate proficiency in common applications such as Office Programs (Word, Excel, PowerPoint), Outlook, etc.
• Must be able to use a phone
• Must have valid drivers license and ability to drive company vehicle as part of duties if provided with one 
• Must have demonstrated knowledge of and proficiency in Salesforce

Travel: 

• 50+ % 

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!  At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http: