Sr. Director, Product Management – Monitoring

Summary:

ADT is redefining what it means to protect and connect what matters most — at home, at work, and on the go. As Senior Director of Product Management for ADT Monitoring, you will own and evolve the heartbeat of our business: the 24/7 monitoring platform that protects millions of customers. You will be a lead PM to modernize our central station systems, drive product strategy across alarm ingestion, routing, dispatch, video verification, and operator tooling, and partner closely with engineering, operations, AI/ML, and compliance teams.

 

Duties and Responsibilities:

• Product Strategy & Roadmap 
  • Own and articulate the long-term vision for ADT’s monitoring platform. 
  • Build and evolve a roadmap across MMB (Monitoring Management Base), telephony, dispatch, and operator experience. 
  • Champion innovation in AI-driven signal triage, video alarm verification, and ASAP to PSAP expansion.
• Cross-functional Leadership 
  • Collaborate with Engineering, Compliance, Central Station Ops, Training, and Security teams to ensure scalable, compliant solutions. 
  • Drive go-to-market readiness, change management, and feature adoption across thousands of operators. 
• Customer & Operator Voice 
  • Serve as the voice of the operator and the first responder — deeply understand their workflows, tools, and challenges. 
  • Use insights, data, and testing to reduce false alarms, speed up dispatch, and improve safety outcomes. 
• Execution Excellence 
  • Drive the delivery of features and enhancements with strong attention to reliability, uptime, and observability. 
  • Champion QA, training, documentation, and support across all launches.

 

Qualifications:

• 8–12 years of product management experience with at least 3 years in a leadership role. 
• Experience in 24/7 operations, mission-critical systems, or security-related products. 
• Strong understanding of central station operations, alarm signal flows, or dispatch systems (preferred). 
• Demonstrated ability to manage platform products (e.g., workflow engines, internal tools, integrations). 
• Experience working with AI/ML or automation in operational workflows a plus. 
• Proven ability to lead cross-functional initiatives involving IT, ops, and engineering.
• Excellent communication, stakeholder alignment, and roadmap storytelling skills.

 

Why ADT?

• Join a mission-driven company protecting millions of homes and businesses. 
• Work with scale: 6 monitoring centers, thousands of operators, millions of signals daily. 
• Shape the future of professional monitoring using cloud, AI, and human-first design.