Customer Success Advisor

Job Requisition ID #

Position Overview

As a Customer Success Advisor you’ll support customers outcomes by helping them realize more value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey, while also shaping internal best practices. 

Our Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences for our customers. We’re dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty. As a team member, you’ll be empowered to challenge the status quo and shape how we scale success. 

Responsibilities

• Use data triggered signals to proactively engage customers align product capabilities with customer outcomes 

• Establish adoption strategies to increase customer value and product usage 

• Identify and engage at-risk accounts by using discovery skills and realign them toward success 

• Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes 

• Deliver a high-quality experience that deepens customer satisfaction and loyalty 

• Uncover and identify opportunities to expand customer relationships through value discovery and strategic conversations 

Preferred Qualifications

• 3–5 years in Customer Success, Account Management, or a related customer-facing role 

• Proven track record of working independently while driving measurable impact

• Experience navigating cross-functional collaboration with internal and external stakeholders 

• Proficiency in Salesforce or similar CRM systems

• Experience with SaaS, cloud-based software, or subscription business models

• Familiarity with Autodesk customer industries (AEC, MFG, M&E)  

If this sounds like you, even if you don’t meet every qualification, please consider applying. We value growth mindsets and potential just as much as experience. 

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and