Fraud Insights Foundations Team Lead

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers!

Job Description

Cash App is seeking a seasoned Operations Leader to join our new Product Health Foundations team. In this role, you will provide innovative support for the development, implementation, and documentation of workflows designed to support Cash App’s health and authentic usage. You will also cultivate the next generation of Product Health (fraud/risk) superstars supporting the fastest growing financial services product on the market.

This role oversees the risk systems and analytical tool enhancements to maintain optimum productivity and efficiency with risk strategies and tolerances. Importantly, this role will represent the team as a member of Cash App’s high impact, cross-functional Product Health teams that support initiatives through the lifecycle of a Cash App customer to insights into new customer behavior. This position requires an in-depth understanding of the principles of payment and account level risk management in the fields of banking operations, account takeovers, financial crimes along with proven people leadership experience.

You Will:

• Lead a team of high-performing operational agents in a fast-paced environment including performance management, coaching, developing and driving the team vision.

• Team development: manage recruiting efforts and partner with Talent Team to bring in top-quality candidates to fill critical roles.

• Identify risk factors and trends of potentially fraudulent activity through technical data analysis and statistical interpretation.

• Establish success criteria and determine KPI metrics which demonstrate the performance of the team for use in management reporting.

• Identify gaps in current systems, policies, and processes, and strategize to take actions that mitigate emerging risks with management's guidance.

• Develop, implement and review operational policies and procedures.

• Build strong relationships with Product Health Insights, Product, Compliance and Risk ML teams to gain the support for Product Health Operation initiatives.

• Manage multiple projects to enhance and optimize agent systems and tools.

• Recommend enhancements and process improvements based on operational assessments of systems and processes.

Qualifications

• Bachelors Degree in Mathematics, Analytics, or Criminology + 4 years work experience or MBA/MS degree in Finance, Analytics, or Mathematics

• 5+ years of operational leadership experience with traditional and alternative payment methods.

• Experience mitigating online fraud, such as account takeover, phishing, online card testing, etc.

• Deep understanding of the online payments landscape across all participants issuer, merchant, acquirer and network.

• Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on a course of action.

• Creative, team-focused, and effective problem solver.

• Preferred Certifications: ACAMS or AAP

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $125,600 - USD $153,600
Zone B: USD $116,800 - USD $142,800
Zone C: USD $110,500 - USD $135,100
Zone D: USD $100,500 - USD $122,900

To find a location’s zone designation, please refer to this