Patient Service Representative II

Description

Patient Service Representative II – Part-Time

Michigan Institute of Urology – St. Clair Shores, MI

Are you looking to enter the healthcare field with a premier specialty practice? The Michigan Institute of Urology (MIU) is seeking a professional, dependable, and motivated Patient Service Representative II to join our team at our St. Clair Shores location.

Experience is preferred, but we are willing to train the right candidate. If you are organized, professional, and great with people, we will provide the tools and training you need to succeed in specialized medicine.

Position Highlights

• Location: 20952 Twelve Mile Road, Suite 200, St. Clair Shores, MI 48081.
• Schedule: Part-Time, 2–3 days per week. 8am- 5pm No Nights No weekends.
• Total Hours: 24 hours per week.
• Shift Structure: Monday – Friday only. No nights, no weekends, and no holidays.

The MIU Career Advantage

• Comprehensive Training: We will train you on our state-of-the-art EMR systems, medical terminology, and insurance protocols.
• The "Real" Work-Life Balance: A consistent daytime schedule that allows you to maintain your commitments outside of work.
• Professional Environment: Work in our specialized suite within a top-tier medical facility.

Your Impact at the Front Office

As a PSR II, you are the face of our practice. You will ensure our patients feel welcomed and our clinic runs like clockwork by:

• Managing the Patient Experience: Greeting patients, handling the check-in/check-out process, and answering multi-line phones with a professional demeanor.
• Coordinating Care: Scheduling appointments, managing patient flow, and acting as a resource for the clinical team.
• Handling Financials: Verifying insurance cards, collecting co-payments, and ensuring patient records are accurate and secure.

Who We Are Looking For

• The Right Foundation: A High School Diploma or equivalent is required.
• The Preferred Candidate: 1–2 years of medical office or high-level customer service experience is a plus, but not required.
• The Skills: You should be comfortable with computers, have a clear phone voice, and be able to stay calm in a busy environment.
• The Mindset: We want someone who is punctual, dependable, and genuinely enjoys helping others.

Please note: This is a part-time position and is not eligible for company benefits.

Ready to join the team? If you are a professional individual looking for a stable, part-time career with a team that will invest in your growth, we want to hear from you!

GENERAL SUMMARY 

The Patient Service Representative II ensures the patients receive the highest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff.  

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.
• Actively participates in problem solving and identifying improvement opportunities.
• Welcomes and greets all patients and visitors, in person or over the phone.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)
• Collects outstanding patient balances.
• Obtains referrals and authorizations when required.
• Scans incoming faxes, consents, reports, and all other patient information into patient chart.
• Generates batch transmittal reports for each day.
• Facilitates the