MCR at Phoebe Northwest

Job Number:

32130

Location:

Phoebe Northwest

Street Address:

2336 Dawson Rd

City, State:

Albany, Georgia

Zip Code:

31707

Department:

PPMH OP REHAB ADMINISTRATION

Shift:

Job Type:

Full time

Posted Date:

2025-08-14

Job Description Summary:

Description:

Job Summary:

Screens and refers all incoming calls and customers and or patients, manages customer and or patient flow, maintains current medical records, files secondary insurance, enters charges and payments, files secondary insurance, workers compensation claims, and corporate services claims, pursues collections daily, investigates patient billing inquiries, orders supplies and prepares mandatory computer generated reports. Performs business office functions within a medical clinic related to appointment scheduling, registration, claims management, cash collection, and medical records maintenance. During times of high patient volume and or to assist with coverage, may be asked to float to other PPG clinics.

Essential Functions:

• Maintain patient flow and collect necessary data.
• Manages patient flow to ensure that the patient is seen quickly and all information is available for treatment.
• Create patient medical record folder for new patients and prepare medical record for use during physician visit.
• Collects data as assigned such as vital signs, height, weight, etc.
• Medical record management through established filing system.
• Document management including, but not limited to transcription, incoming mail, diagnostic reports, copy requests, etc., to ensure data is available as needed to provide patient care.
• Inquires of established patients if all information currently in the database is correct.
  Takes appropriate actions to ensure patient is informed of scheduled appointment.

 

Documentation:

• Documents and submits required information and data in a timely fashion.
• Clearly and accurately documents designated processes, policies, products, service offerings, etc.
• Ensures that documentation is tailored to expected readers / users.
• Uses correct terminology.
• Conforms to required style and format.

 

Patient Flow and Data Collection:

• Maintain patient flow and collect necessary data.
• Manages patient flow to ensure that the patient is seen quickly and all information is available for treatment.
• Create patient medical record folder for new patients and prepare medical record for use during physician visit.
• Collects data as assigned such as vital signs, height, weight, etc.
• Medical record management through established filing system.
• Document management including, but not limited to transcription, incoming mail, diagnostic reports, copy requests, etc., to ensure data is available as needed to provide patient care.
• Inquires of established patients if all information currently in the database is correct.
• Takes appropriate actions to ensure patient is informed of scheduled appointment.

Coordinate Patient Payments:

• Collect, post and investigate patient payments in accordance with contractual agreements and financial obligation of the patient.
• Informs or purses patient's co-pays and other patient responsibilities at the date of service
• Operates the computer to enter patient's charges at time of completed services in a manner that will ensure accurate patient and insurance billing.
• Accurately deposits or posts all payments to appropriate cost center accounts in agreement with the explanation of benefits per departmental specifics
• Performs all necessary actions to ensure all respective insurance information is obtained and documented appropriately.
• Accurately monitors or files all secondary insurance, workers compensation insurance and corporate services insurance claims in a timely manner.
• Performs a methodical review of explanation of benefits and follows all denials and delinquent pending claims.
• Investigates all patient billing inquiries.

Business Office Functions:

• Perform all business office functions for the medical clinic.
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