Vendor Management Director

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a 100% remote position open!

About your new role:

CommandLink, a rapidly growing company, is actively seeking a Vendor & Pricing Lead to join our dynamic team. As a part of the Vendor Management Team, The Vendor Management Lead oversees CommandLink’s global vendor relationships, ensuring optimized pricing, performance, and alignment with company goals. This role manages vendor data, negotiates contracts, leads international quoting, and drives process improvements while expanding our global vendor network and building a high-performing team.

Key Responsibilities:

• Lead, mentor and develop a high-performing team, driving collaboration, accountability and operational excellence.
• Manage and maintain accurate vendor information, pricing, and product offerings within CommandLink’s systems and proprietary quoting tools.
• Lead and oversee the negotiation and review of Master Service Agreements (MSAs), ensuring the team secures favorable commercial terms including pricing, payment schedules, service levels, and dispute resolution.
• Direct and govern the maintenance of vendor data within the CommandLink platform, ensuring the team keeps lit building lists, rate cards, and contact information accurate and up to date.
• Lead and manage the international quote process, ensuring accuracy, responsiveness, and adherence to established timelines.
• Research, evaluate, and engage potential new vendors with a focus on international; oversee onboarding to align with CommandLink’s strategic mission and operational standards.
• Act as a primary escalation point for internal teams on vendor-related issues, fostering strong communication and resolution frameworks.
• Establish and maintain regular business review cycles and relationship-building programs with key vendors.
• Own the vendor renewal strategy and execution, directing a team responsible for sales collaboration, vendor negotiations, renewal order processing, deal modeling, and margin performance analysis.
• Expand and manage vendor relationships outside the United States, supporting global growth initiatives.
• Develop and maintain KPI reporting to track vendor performance, internal operational metrics , and process efficiency.
• Recruit, train, and develop team members within the vendor management function.
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

What you'll need for success:

• 7-10 years of experience in vendor management, procurement, or carrier relations.
• 5-7 years of experience managing a team.
• Must have experience with international telecom vendors.
• Strong negotiation, contract management, and analytical skills.
• Advanced Excel skills, including data analysis, complex formulas, pivot tables, and reporting dashboards.
• Excellent communication and relationship-building abilities across technical and business teams.
• Experience managing vendor data and pricing systems or quoting tools.
• Demonstrated ability to negotiate effectively and build positive relationships.
• Self-motivated with strong research and problem-solving skills.
• Highly organized with acute attention to detail.
• Proven ability to manage multiple priorities in a fast-paced, global environment.
• Strategic mindset wit