Director Sandisk Online Store & Marketplaces

Company Description

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

Job Description

Sandisk is seeking an accomplished leader to shape and drive the global Ecommerce operations strategy for the company, with full P&L accountability.

This role is pivotal in defining the vision and operational framework that accelerates growth across consumer and partner-direct businesses worldwide.

This position will lead a global team with several direct reports and requires a strong leader who can operate as a player-coach, guiding and mentoring while rolling up your sleeves when needed.

Reporting to the Global Head of Digital and Sandisk Store, you will partner deeply with other teams across the company. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

In this role you will:

• Develop and implement a global ecommerce operations strategy that supports profitable growth for consumer and partner direct businesses for both direct commerce as well as through marketplaces.
• Oversee day-to-day ecommerce operations across multiple regions including the United States, Europe, and Japan, while evaluating new markets and marketplaces to enter.  
• Report weekly on revenue and forecasting.
• Lead quarterly business reviews, providing executive-level insights through robust forecasting and performance reporting.
• Foster a culture of innovation and operational excellence across global teams in the United States, Europe, and Japan.
• Ensure operational excellence and scalability through process improvements and technology enhancements.
• Monitor performance metrics and drive continuous improvement to meet KPIs and deliver exceptional customer experiences.
• Champion cross-functional alignment, ensuring technology, finance, and supply chain strategies converge to deliver exceptional customer experiences and sustainable revenue growth.
• Owns key aspects of the eCommerce experience, including conversion optimization and onsite cart execution, while working closely with Content Strategy, Web Authoring, and related teams.
• Collaborates with cross-functional partners (Content Strategy, Performance Marketing, Affiliates, CRM, Merchandising, IT, and PMO) to align and influence priorities impacting eCommerce outcomes, while those teams retain ownership of their respective areas.
• Act as a player-coach by providing hands-on support when needed while empowering your team to excel.
• Lead and mentor a global team, fostering a culture of accountability, innovation, and collaboration.

Qualifications

REQUIRED

• Bachelor degree in Marketing, Business or related field.

• Proven experience managing global ecommerce operations with a track record of driving growth and operational efficiency.
• Strong understanding of headless ecommerce platforms and modern architecture.
• Experience working with SAP and Hybris is a plus.

SKILLS:

• A collaborative leader who can inspire teams and work cross-functionally.
• Strong communication skills with the ability to collaborate, influence, and motivate teams at all levels across the company.
• Big picture thinker, with experience communicating with, and presenting to, an executive level audience.
• Can multi-task and perform under pressure and willingness to roll-up sleeves and do the work alongside the team as required for flawless execution.
• Ability to develop strong relationships with multiple departments in a large, matrixed organization.
• Strong reporting and analytics skills with ability to synthesize complex data points into simple, business-focused recommendations. 
• Ability to collaborate effectively with IT, PMO, and cross-functional teams to deliver strategic initiatives.
• Exceptional leadership