Program Director/Manager

Responsibilities & Qualifications

The Program Director / Manager is responsible for the overall leadership, performance, and delivery of a DOE national laboratory program. This position oversees contract management, staffing, technical execution, and process improvement across IT operations, cybersecurity, and scientific computing support. 

The ideal candidate brings deep knowledge of ITIL-based service delivery, workforce management, and large-scale enterprise operations within DOE or federal research environments.  

RESPONSIBILITIES 

• Manage program execution, staffing, budgets, and deliverables across all technical and operational domains. 

• Ensure program alignment with DOE and national laboratory mission goals. 

• Develop and maintain management plans establishing minimum qualification standards, skills, and capabilities across the workforce. 

• Supervise and mentor project and technical leads, ensuring adherence to ITIL, customer service, and cybersecurity training requirements. 

• Oversee Incident, Problem, and Change Management processes and continuous improvement initiatives. 

• Monitor contract performance metrics and maintain compliance with DOE, FAR, and TekSynap standards. 

• Facilitate collaboration across IT service delivery, infrastructure management, and research computing teams. 

• Ensure the workforce reflects consistent technical depth across systems administration, networking, and end-user support. 

REQUIRED QUALIFICATIONS 

Experience 

• Ten (10) or more years of federal or enterprise IT program management experience. 

• Experience leading multi-discipline technical teams and subcontractors in high-availability or research environments. 

• Familiarity with ITIL frameworks, ServiceNow/Freshworks tools, and process maturity models. 

Certifications 

• PMP, PgMP, or DAU Level III Program Management certification preferred. 

• ITIL v3 or v4 Foundations certification required within six (6) months of hire. 

Training 

• Must complete intermediate-level customer service or service management training (HDI or equivalent). 

Clearance 

• DOE public trust required, Q or Secret Clearance preferred. 

Overview

TekSynap is seeking an experienced Program Director / Manager to support Department of Energy. 

 

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

 

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

Apply now to explore jobs with us!  

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Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.   

• Additional Job Information 

  • Location: Batavia, IL
  • Environment: Office 
  • Schedule: Monday–Friday; may require occasional travel or after-hours support. 
  • Travel: 10–15% 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommo