Delivery Lead

The purpose of this role is to oversee teams of delivery resources within a vertical/small grouping of verticals based on defined span of control and ensure good outcomes for our clients, the business and our client teams. This role is a senior-level delivery leader who has significant depth in the design/build and management of multi-channel CRM solutions.

Job Description:

Key Responsibilities

Program Governance & Strategic Oversight

• Establish program governance framework including decision-making protocols, escalation paths, and stakeholder engagement models
• Identify and manage program-level risks, dependencies, and constraints
• Align and articulate technical delivery with broader business transformation initiatives
• Monitor program health metrics: velocity, quality, resource utilization, and client satisfaction
• Review major technical decisions, architectural changes, and implementation approaches
• Drive resolution of cross-functional blockers and escalated issues

Executive Relationship & Value Communication

• Serve as primary project sponsor maintaining C-level and senior stakeholder relationships
• Lead quarterly business reviews (QBRs) presenting outcomes, value delivered, and strategic recommendations
• Manage stakeholder expectations and negotiate scope, timeline, and resource commitments
• Drive strategic planning sessions with client executives to shape marketing technology vision
• Build trusted advisor relationships to identify expansion opportunities and partnership growth
• Prepare and present program dashboards, success metrics, and KPI tracking
• Communicate program wins, challenges, and recommendations with transparency and clarity

Technical Leadership

• Maintain comprehensive understanding of Adobe AEP technology stack and implementation patterns
• Present technical demonstrations to elicit requirements and build buy-in on solutions as needed
• Ensure delivery teams leverage AEP capabilities for multi-channel campaign orchestration
• Push teams to innovate on opportunities that create efficiencies and drive business outcomes
• Balance innovation with pragmatism to deliver tangible value

Team Leadership & Development

• Provide leadership and direction to Program Lead, Operations Lead, Architects, and senior team members
• Conduct performance evaluations and provide career development guidance for direct reports
• Identify skill gaps and drive hiring, training, or resource reallocation decisions
• Foster culture focused on collaboration, innovation, and continuous improvement
• Promote knowledge sharing and best practice adoption across teams

Required Qualifications

Leadership & Program Management

• 8+ years leading complex technology programs in agency, consulting, or enterprise environments
• Proven experience as executive sponsor or primary relationship owner for strategic accounts
• Track record establishing program governance frameworks and operating models
• Experience managing multi-million dollar programs with distributed teams
• Demonstrated success leading QBRs and presenting to C-level stakeholders

People Leadership

• Experience leading, developing, and evaluating senior team members (architects, program managers, operations leaders)
• Ability to inspire teams, provide clear direction, and foster high-performance cultures
• Strategic hiring and resource allocation experience
• Strong coaching and mentoring capabilities

Client & Business Skills

• Exceptional ability to build trusted advisor relationships with senior executives
• Skill managing complex stakeholder environments and competing priorities
• Experience negotiating scope, timelines, and commitments while maintaining partnership integrity
• Strong business acumen connecting technology to revenue, efficiency, or strategic outcomes
• Consultative approach focused on business challenges before solutions

Technical Expertise

• Deep understanding of Adobe Experience Platform (AEP) capabilities, architecture, and implementation
• Experience overseeing enterprise-scale multi-channel campaign delivery
• Ability to review and assess technical approaches and architectural decisions
• Sufficient depth to present demonstrations and engage in detailed technical discussions
• Knowledge of marketing technology ecosystems, CDPs, and integration complexity

Communication & Attributes

• Strategic thinker balancing long-term vision with short-term delivery
• Exceptional communication across technical and non-technical audie