BUSINESS ANALYST - 72004147 1

Requisition No: 866446 

Agency: Management Services

Working Title: BUSINESS ANALYST - 72004147 1

 Pay Plan: Career Service

Position Number: 72004147 

Salary:  $54,631.20 

Posting Closing Date: 12/22/2025 

Total Compensation Estimator Tool

Business Analyst I
Division of Real Estate Development and Management
State of Florida Department of Management Services
This position is located in Tallahassee, FL.

 

Position Overview and Responsibilities:
This position serves as the Business Analyst of the TRIRIGA support team under the general supervision of the Systems Analyst Administrator in the Division of Real Estate Development and Management (REDM). This is a highly responsible position that works collaboratively with REDM’s bureaus, other state agencies, vendors, and other stakeholders to identify opportunities, discover requirements, assess business processes, perform data analysis of existing information systems, map data to newer business solutions, provide technical recommendations and testing, develop reporting, deliver training, create configuration items, perform quality assurance testing, perform quality audits, perform schedule management, and provide customer service to meet user needs.

 

Conducts Business Analysis Activities

• Support the division’s business process improvement initiatives to meet changing operational requirements
• Evaluate processes, anticipate needs, develop optimization strategies, identify activities for potential automation, and communicate solutions for improvement to stakeholders.
• Plan and conduct studies of problems and procedures.
• Help customers align business processes with out-of-the-box TRIRIGA solutions.
• Recommend TRIRIGA enhancements to close the gap between the business processes and TRIRIGA’s out-of-the-box functionality.
• Assist with the creation and update of TRIRIGA user guides and operating procedures to include specific data needed at key business decision points.
• Lead efforts to standardize, normalize, and interpret data within the TRIRIGA application to attain operational efficiency, ease of use, and improved trend, predictive, and statistical analyses.
• Participate in TRIRIGA, Report Services, and Content Management discovery sessions to facilitate and design out-of-the-box solutions that meet customer needs.

 

Supports TRIRIGA Team Activities

• Assist the TRIRIGA support team with the development of ad hoc, weekly, monthly, and yearly reports relating to information contained in the agency’s information systems.
• Assist the TRIRIGA support team with the development of configuration items within the agency’s TRIRIGA, Report Services, and Content Management Systems.
• Troubleshoot TRIRIGA workflows, reports, queries, and forms to implement acceptable solutions for the customer.
• Perform Quality Assurance Testing and Quality Auditing on developmental items within the agency’s TRIRIGA, Report Services, and Content Management Systems.
• Serve as back-up to the AskTRIRIGA help desk to provide Tier 1 customer service to TRIRIGA users.

 

Training and Support

• Develops and Delivers TRIRIGA, Report Services, and Document Management training to the TRIRIGA Support Team
• Works with REDM’s training manager to assist with training REDM staff on TRIRIGA, Report Services, and Document Management functionality.
• Develop Product Manuals and User Guides

 

The Benefits of Working for the State of Florida:
State of Florida employees enjoy top tier benefits offerings including comprehensive health coverage to meet the needs of you and your family while maintaining low deductibles and low monthly out of pocket contributions.  State employees also enjoy the option of selecting between two retirement options, including the FRS Pension Plan and the FRS Investment Plan.    As an additional benefit, state employment affords you the opportunity to take part in the tuition waiver program within the state university and community college systems. For a more complete list of benefits, please click https://