Remote - IT Data Analyst, Digital Experience

Job Description

IT Data Analyst, Digital Experience is for a passionate Virtual Assistant Data Analyst who specializes in measuring and analyzing chatbot performance. The responsibilities include analyzing intents and utterances, curating and interpreting data for market trends, generating reports on deflection effectiveness, and uncovering new service opportunities. The role involves assisting in the design of new workflows, collaborating with team members, and visualizing data in a comprehensible manner. Key tasks also include establishing Key Performance Indicators (KPIs) for chatbot performance and business decisions, structuring large data sets to extract usable information, and creating presentations based on findings. The goal is to provide actionable insights that inform business decisions.

The employee facing virtual assistant is built on cutting-edge generative AI technology and accessible through digital channels as well as voice, provides fast and easy access to support and answers across employee services, from IT to Payroll to HR and much more. To succeed, you must possess strong product instincts, excellent communication skills, technical fluency, and empathy. You should have an appreciation for and understanding of lean startup, Agile and user-centered design values, principles, and practices. Ability to analyze data guided by strategic thinking is critical. 

About Tech@Aramark
Tech@Aramark delivers services that enable our businesses to effectively use technology to achieve and exceed our business results. We believe it is our responsibility to make it easy for “technology to just work.”  We are driven to give the users of our services an excellent service experience, allowing their focus to remain on Aramark’s clients and consumers. 

The Digital Experience team is the leader of human centric interaction points in Tech@Aramark, uncovering impactful insights and transforming Aramark’s end users experience. Using leading-edge technology and analytics, Digital Experience synthesizes operational and consumer data to optimize strategies that enhance the end user’s experience and blaze a trail for innovation.  Through continuous expansion of analytical capabilities and a comprehensive method of understanding the industry at large, the Digital Experience team harnesses the power of data as the most strategic asset in maximizing value for consumers, operators, and businesses alike.

Job Responsibilities

●    Leverage end user analytics to understand the existing user experience. Identify key end user segments and summarize data-driven findings in a visual way that resonates with a variety of stakeholders and audiences.
●    Analyze business performance data from a multitude of sources including service management ticketing systems, interaction channels, intranet analytics, and employee engagement survey to identify opportunities to improve operations and recommend data-driven action plans. 
●    Lead the creation and development of key performance reporting to multiple Aramark stakeholders including the Aramark corporate and field operations team.
●    Identify opportunities to create and meet end user demands.  Work with internal and external strategic partners to pilot new workflows and campaigns to advance the operator experience.
●    Generate ad-hoc analyses to measure the outcome of short-term strategies. Work with cross-functional teams to define insights and analytics required to measure success.
●    Innovate ways to streamline the collection and synthesis of information by improving business processes and organization. 
●    Conduct workflow analysis in support of ongoing engagement and effectiveness.  

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Qualifications

●    Bachelor’s degree required in Mathematics, Statistics, Accounting or Finance or related discipline. Master’s degree a plus, but not required. 
●    Minimum of 1-2 years of experience in an analytical function required.
●    Advanced analytical ability and spreadsheet modeling skills are required. 
●    Excellent written and verbal skills and the ability to interface with multiple levels of management are essential. 
●    Strong organizational, project management and time management skills
●    Ability to effectively communicate findings, analysis, implications, and recommendations to varied stakeholder audiences.
●    Extensive experience with the Microsoft Office package, specifically a high level of proficiency with Excel and PowerPoint.
●    Experience in developing in BI Tools e.g. PowerBI, QlikView/ Qlik Sense, Tableau).  
●    Experience with SQL is a plus. 

Education

Bachelors preferred

Compensation

COMPENSATION: The salary rate for this position ranges from $74,600.00 to $108,730.00 depending on circumstances including an applicant’s skills and qualifications, certain degrees and cert