Educational Programs Administrator (Remote)

Company Description

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments.  Lingraphica is a leader in augmentative and alternative communication (AAC) technology, helping people with aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services, Lingraphica is focused on improving communication outcomes and supporting individuals, families, and care teams. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

Job Description

About the Role: The Educational Programs Administrator (EPA) is responsible for managing and coordinating the logistics and administrative processes that support the department’s training demos and university webinars. This includes handling inbound leads, scheduling product demonstrations, coordinating and tracking device shipments, confirming appointments, and organizing university webinars. The role ensures seamless execution of all operational aspects, enabling the team to deliver high-quality training experiences while maintaining efficient communication and workflow across multiple team members and all stages of engagement. 

Responsibilities: Delivers high-touch engagement through multiple platforms including inbound and outbound calls, email, and online scheduling requests related to Educational Programs. 

• Works to schedule Speech Language Pathologists for device demos, webinars, and in-services, including the ordering of loaner devices and other necessary materials 

• Works to schedule consumers for Communication Coaching sessions 

• Ensures device shipments arrive in time for hands on educational activities 

• Monitors cancellations and works with SLPs on rescheduling of scheduled activities  

• Multi-tasks and successfully executes projects under a heavy workload, tight  deadlines and changing conditions   

• Coordinates loaner device recall when device demos /webinars have concluded     

• Triages opportunities and customer issues and transfers to the appropriate team member 

• Creates LG accounts for external SLP users 

• Performs University-specific tracking and procedures 

• Offers exceptional customer service experience in every interaction consistent with Lingraphica's core values 

• Collaborates with the Clinical Educators when needed for specific projects  

• Provides phone support for incoming and outgoing calls by acting as the transfer person for issues/questions regarding specific Educational Programs  

• Coordinates logistics and plans education events  

• Follows up with contacts and assigned leads (via internal and external list sources) to increase engagement with educational programs 

Qualifications

Minimum Qualifications: 

• Proficient in basic computer programs with willingness to learn new systems  

• Working knowledge of Microsoft Office 365  

• Self-motivated  

• Organized, attention to detail   

• Excellent verbal, phone, and written communication skills  

• 1-2 years related customer service, sales, marketing and/or related administrative experience    

Preferred Qualifications: 

• Experience with OneDrive, RingCentral, and HubSpot or similar CRM.  

• Experience in the healthcare industry and/or durable medical equipment 

Additional Information

Work Environment & Physical Demands  

The incumbent works remotely from their home and is expected to maintain a safe, productive work environment with secure internet access.  The ability to operate a computer with or without reasonable accommodation is required.    

Hours

Monday – Friday, 8:30 am – 4:30 pm – open to PST, MST, CST, and EST time zones. 

Travel  

Travel by air is required up to two (2) times per year within the US for in-person team meetings and an all-company meeting.     

Accommodations  

At Lingraphica, we are committed to creating an inclusive and accessible environment for all employees. To perform this job successfully, an individual must be able to complete each essential duty and physical demand. The requirements listed above represent the knowledge, skills, and abilit