Strategic Account Manager, Clinical Solutions

Strategic Account Manager, Clinical Solutions (Health) 

Drive Growth. Make an Impact. Transform Healthcare. 

Are you passionate about healthcare and ready to take your sales career to the next level?

Do you thrive on building relationships, solving challenges, and helping customers succeed? 

Join Elsevier’s Clinical Solutions sales team as a Sales Account Manager and play a key role in delivering innovative SaaS solutions backed by Elsevier’s highly trusted evidence-based content to hospitals, healthcare systems, and home health organizations across the United States and Canada. 

Your Mission 

As a Sales Account Manager with a portfolio of healthcare clients, you’ll be the primary sales contact and trusted advisor responsible for developing long-term relationships, ensuring adoption, minimizing churn, and identifying opportunities to grow each account. 

Your Core Responsibilities 

Retention First: 

• Develop and deliver proactive engagement strategies, health checks, and business reviews. 

• Analyze product usage and satisfaction to ensure renewals and long-term value. 

• Identify risk signals early and take action to mitigate churn. 

• Negotiate contracts that are mutually beneficial to both the customer and Elsevier 

Strategic Expansion: 

• Identify upselling and expansion opportunities aligned with customer goals. 

• Position additional Clinical Solutions products to meet emerging needs through consultative selling. 

• Lead sales motions from discovery through negotiation and closing. 

Relationship Management: 

• Build deep, trusted relationships with stakeholders across clinical, administrative, and IT functions. 

• Serve as a consultative partner aligned to client objectives. 

• Study market trends and become an industry expert within your designated health system region  

Sales Execution & Enablement: 

• Own the end-to-end sales process for renewals and expansions. 

• Coach sales executives on expansion opportunities that meet customer needs 

• Accurately forecast and manage pipeline using Salesforce CRM. 

Internal Collaboration: 

• Work closely with Sales Executives and Customer Success to drive results. 

• Share market feedback and help shape product improvements. 

• May support coaching, mentoring and training of new team members  

What We’re Looking For 

• 2+ years of experience in healthcare sales or account management – ideally selling SaaS technology or information solutions to hospitals or health systems 

• Proven success in renewal management, upselling, or cross-selling 

• Confidence when presenting to and influencing clinical, operational, and executive stakeholders 

• Strong presentation, communication, and strategic thinking skills 

• Ability to thrive in a fast-paced, deadline-driven environment 

• Skilled in using Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word) 

• Bachelor’s degree required  

• MBA is a plus 

• Adopts sales methodologies such as MEDDPICC, Challenger, Miller Heiman and/or Franklin Covey within your workflo