Operations Lead / Senior Client Lead

<h3>Job Description</h3><p><strong>Publicis Le Pont</strong> is a one-stop-shop that connects scalable operations with creative agility. We are the ultimate partner that can lead your digital transformation with speed, efficiency and consumer-first approach. Through the Publicis Power of One we are seamlessly connecting three European Centres of Excellence: Commerce &amp; Production, Data &amp; Technology and Content &amp; Creativity. These pillars define modern KPIs, but the magic happens only when they are connected. We work globally, creating strategies and digital materials for many global brands and businesses.   </p><p><strong>In Hungary; </strong>our multinational team represents over 350 people from across 35+ different countries, providing integrated solutions and diverse expertise that shape how Fortune 500 companies and brands communicate from Europe to the US and China. </p><p><strong>And we are proud to be the first agency in Hungary to get the Great Place To Work® certification! </strong></p><p>In recent years, Publicis has moved towards a unified model, being able to deliver global solutions to their clients driven by a common purpose and shared behaviors, working together with different teams around the world. One of the most exemplary cases of this unification is the <strong>Pampers One Team</strong>, the creative group behind the Pampers Club loyalty program (P&amp;G), that being based at the Budapest Hub, have been able to reach out to parents globally.</p><p>For these reasons, Publicis Groupe is now looking for an <strong>Operational / Senior Client Lead</strong> who will become into a key member of the Pampers One Team, leading the client relationships and delivers operational excellence.</p><p><strong>OPERATIONS LEAD / SENIOR CLIENT LEAD</strong></p><p><strong>Roles &amp; Responsibilities:</strong></p><ul><li>Lead the regional client relationships (EU, NA, JP) and the internal teams’ operations (create, maintain, improve)<ul><li>being diligent on scope management with regular updates and tracking to P&amp;G client</li><li>proactively spotting opportunities for efficiencies across all teams</li><li>learnings from one region to benefit the other</li><li>structure and restructure if needed based on actual local / regional client / scope needs</li><li>lead financial negotiations, think together with the finance controller on how to find financial efficiencies</li><li>translate opportunities into actual revenue</li></ul></li><li>Represent the operation in front of P&amp;G client on local and regional level in NA, EU and JP, understanding the Pampers challenges on local, regional and global level</li><li>Strategic drive of P-Club digital loyalty program enabling to grow and maintain the user-base globally to web and P-Club app through CRM.</li><li>Coaching and mentoring senior regional account team leads</li></ul><p><strong>The team you would be working with:</strong></p><p>Pampers Club regional teams consist of 20 people (account and campaign manager) in which the Operational Lead will have:</p><ul><li>4 direct reports (senior regional account leads)</li><li>16 indirect reports (junior accounts, campaign management)</li></ul><p><strong>Skills &amp; Experiences required:</strong></p><ul><li>8–10 years of experience in advertising or a related field </li><li>International agency experience (regional, global) and client management experience with 1-3 years experience as a leader (Account Director or above)</li><li>Experience managing budgets with a strong financial acumen</li><li>Fluency in English</li><li>Experience managing large global clients with complex financial structures and rules</li><li>Previous experience working with P&amp;G would be highly advantageous (3-4 years min.)</li><li>Having a professional POV on brands digital communication / platforms and its base performance metrics</li></ul><p><strong>The ideal candidate should bring:</strong></p><ul><li>Strong leadership and collaboration</li><li>Business-oriented attitude</li><li>Operational and structural vision</li><li>High Problem Solving skills</li><li>Excellent communication and negotiation skills</li><li>Innovative mindset</li><li>Ability to manage several projects at the same time</li><li>Digital savviness (web, CRM, app, social media)</li></ul><p><strong>Why should you join Publicis Groupe?  </strong></p><p><strong>TRUST</strong></p><p>Trust is the cornerstone upon which we build our relationships. We hold ourselves to the highest standards of how a partner should behave.</p><p>We treat our people and our clients with respect, transparency and honesty.</p><p><strong>TALENT</strong></p><p>This is first and foremost a people business. We are committed to ensuring Publicis Media a destination for the best talent in our industry. We value people as individuals, growing ourselves as we grow our client’s business.</p><p><strong>TRANSFORMATION</strong></p><p>True transformation comes when we stop managing change, and instead initi