Assistant Vice President; Residential and Hospitality Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Assistant Vice President; Residential and Hospitality Services

Job Profile Title

Assistant Vice President

Job Description Summary

The Assistant Vice President of Residential and Hospitality Services (AVP) is accountable for the University of Pennsylvania's (Penn's) residential, dining, conference, hospitality, and off-campus services, including strategy, business and fiscal management, facilities, and operations. Reporting to Michael D. Scales, Vice President of Business Services, the AVP provides leadership and policy direction for Residential and Hospitality Services (RHS) - one of 17 departments reporting to Mr. Scales- and is responsible for an operating budget of over $60 million.

Consistent with the Division of Business Services (BSD) mission, RHS's underlying philosophy is to provide high-quality services in a fiscally responsible manner. The dedicated and innovative professional and student staff of RHS support approximately 6,000 undergraduate students residing in the university's 13 college houses and an off­ campus services education/referral program. Additionally, the staff of Penn Dining Services - currently managed by Bon Appetit Management Co. (a subsidiary of Compass Group USA) and encompassing members of two collective-bargaining labor unions - are vital members of RHS.

The AVP will work to promote a flexible and responsive department that supports students, departmental staff, and university constituents. Leadership of the AVP portfolio requires close collaboration with Penn College Houses and Academic Services (CHAS), Facilities and Real Estate Services (FRES), and other university partners.

Job Description

Accountability For:

• On-campus student Residential Services operations including occupancy management, room assignments, student billing, and events such as move-in/move-out.

• Daily building operations oversight working with partners in FRES and CHAS, including maintaining security a