Sr. Manager, Trial & Device Management

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Product Experience & Readiness Team provides an enterprise shared service to deliver end-to-end solutions and support for employee product and service trials and device operations. The Trial & Device Operations team provides organizational, operational, and consultative support to launch successful employee trials and device testing across an array of functions including legal, employee engagement, account creation and management, device operations, Trial design, analysis and reporting.


We seek someone with critical thinking skills, an eye for detail, and who can work with diverse stakeholders and tools to achieve program milestones. The ideal candidate(s) will possess exceptional organizational skills, a proven track record of managing complex programs, and strong interpersonal skills. The individual will have empathy for our employees and customers, a passion for our products and services, and a strong desire to solve challenging issues with confidentiality and respect.


This role requires accurate, confident, and confidential account management while engaging and building a strong relationship with teammates and partners. Communication is open, warm and friendly delivered through both verbal and written means via various platforms: SMS, ECM, Teams, eChat, Jira, Slack, email and/or phone.

This role will support the Employee Trial & Device Operations team within the PX&R organization, reporting to the Product Experience Sr. Director. As a Sr. Manager of Employee Trial & Device Operations, this individual will be responsible for oversight and management of the Employee Trial & Device Delivery Managers. This role will own the delivery aspect of the end-to-end Trial Enablement process, all device and account enablement needs for trial and employee testing, and the successful execution of all aspects by the Delivery Managers.

Job Description

Core Responsibilities 

• Provide leadership and management to the Employee Trial & Device Delivery Managers. Possesses staffing accountability, including recruitment and retention, hiring & performance management, and leadership and professional development. 

• Build and maintain strong, collaborative relationships with all internal clients and key stakeholders across the organization to align on strategic initiatives, key goals, objectives, and success criteria of the program.  

• Demonstrate strong written and verbal communication & organizational skills, including exceptional attention to detail. Creates and delivers executive level presentations for various aspects of the role, including strategic initiatives, project readouts, and others as necessary.  

• Create and drive standards of project management across the team including the establishment and adoption of various best practices and templates for trial definition and requirements gathering, project management, status reports, project outputs.  

• Facilitate meetings, manage set agendas, actively guide discussions, and facilitate productive collaboration towards achieving desired outcomes, while m