Dining Room Supervisor (Ojo Caliente)

Description

Are you ready to take your career to the next level in a serene oasis? Look no further! Ojo Caliente Mineral Springs Resort & Spa, located in the picturesque Ojo Caliente, New Mexico, is seeking a Dining Room Supervisor to join our diverse and inclusive team.

Why choose Ojo Caliente Mineral Springs Resort & Spa? 

We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Our resort is renowned for its spring-fed waters, known for their respite and healing properties, providing a unique wellness experience for our guests.

Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Spa Resorts awaits your expertise and passion. 

Position Description:

The Dining Room Supervisor will oversee the daily operations of the Artesian restaurant, ensuring a high standard of guest service, seamless coordination between the Front and Back of House, and adherence to operational procedures. This role requires a strong focus on guest satisfaction and employee management.

The incumbent is responsible for modeling and acting in accordance with Ojo Caliente Holdings, Inc. (OCHI) Core Values: Accountability, Authenticity, Diversity, Excellence, Gratitude, Happiness, Integrity, Mindfulness, Respect and Teamwork

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:

1. Guest Service Excellence: Ensure all guests receive prompt, friendly, and attentive service that aligns with Ojo’s standards and core values. Handle guest concerns and special requests in a professional and courteous manner. 
2. Team Leadership: Supervise, train and motivate Dining Room staff, ensure high performance and maintain a positive, collaborative work environment.
3. Operational Efficiency: Manage Dining Room shifts, seating arrangements, and table assignments, optimizing guest flow and Kitchen ticket times.
4. Quality Control: Ensure that food and beverage presentation, cleanliness, and overall dining room and staff appearance meet Ojo’s standards.
5. Training and Development: Lead ongoing onboarding and training programs to improve staff performance and ensure the team is well-versed in service techniques, menu and wine list knowledge, and safety standards.
6. Inventory and Supplies Management: Monitor dining room supplies and coordinate with management to maintain stock levels. Report any shortages or equipment issues promptly.
7. Collaboration with Culinary Team: Work closely with the kitchen staff to ensure timely service, accuracy of orders, and smooth communication between Front and Back of the House. Advises team on customer food preferences and requests.
8. Health and Safety Compliance: Ensure all food safety and cleanliness protocols are followed, including sanitation standards and proper handling of food, beverages and tabletop service ware.
9. Reservation Coordination: Assist with executing special dining requests or large party accommodations.

This description documents the general nature and level of work. As business needs change, so will the elements of this job, requiring the incumbent to be adaptable and to perform other duties as required. This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.

Requirements

Experience: Minimum of 2 years in a supervisory or lead server position within a fine dining or resort environment. Previous experience in a spa or luxury resort setting is a plus.

Education: High School diploma or equivalent required. A degree or certificate in Hospitality Management or related field is preferred.

Skills and Qualifications:

Strong leadership and team management skills

• Excellent communication and interpersonal skills
• Exceptional attention to detail and organization
• Ability to work in a fast-paced environment while maintaining a calm and professional atmosphere
• Knowledge of food, beverages and service standards
• Proficiency in POS systems and Microsoft Office

Physical Demands: Ability to stand for extended periods, sit, reach, bend, kneel, stoop, and move gracefully throughout the dining room. Must be able to lift and carry 25 pounds or more.

Licenses and/or Certifications: Must have