Director of Operations - National Medal of Honor Museum

LEGENDS

Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Legends IQ – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter, and Instagram @TheLegendsWay.

 

ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 15+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.  Legends manages all operations across ticketing, special events, food & beverage and retail for Attractions partners.

 

NATIONAL MEDAL OF HONOR MUSEUM

The National Medal of Honor Museum in Arlington, Texas will serve as the premier national institution dedicated to the stories, impact, and legacy of the service members who went on to become Medal of Honor recipients.

Neither a war memorial nor a military museum, the National Medal of Honor Museum is a humbling endeavor that will take visitors on a narrative journey through the life stories of ordinary people who made extraordinary choices above and beyond the call of duty.

The museum footprint encompasses over 100,000 square feet, cornering five acres of waterfront in Arlington, Texas.

Over 31,000 square feet of Exhibition Galleries as well as dedicated spaces for meetings, symposiums, memorials, and ceremonies.

The museum is also headquarters of the National Medal of Honor Griffin Institute, an organization that addresses our nation’s character gap and fills it by focusing on the values and valor of the Medal of Honor and all who have earned it. For more information, visit www.mohmueseum.org.

 

THE ROLE    

Reporting to the General Manager, the Director of Operations is a strategic leader with daily oversight and responsibilities of delivering a high-end guest experience at The National Medal of Honor Museum. While extensively collaborating with the foundation and museum senior leadership team, the Director of Operations will lead a team of department managers to achieve key metrics and ensure the proper execution of systems, policies, and procedures in various operating functions including admissions, exhibitions, café, retail, and venue technology.  

 

ESSENTIAL FUNCTIONS

•  Serve as department head for venue operations, leading a team of managers overseeing various operating functions including admissions, exhibitions, café, retail, venue technology, security, janitorial, and facility maintenance.

• Ability to devise, implement and execute key strategic initiatives as part of a multi-disciplined team.

• Direct experience in project management processes related to opening a major attraction venue.
• Direct experience in the drafting and implementation of Standard Operating Procedures and on the job training documents.

• Activate operations teams to meet requirements of numerous large scale and high profile special events.
• Manage the storage, maintenance and inventory of all equipment utilized for venue operations.

• Maintain the quality & functionality of venue and exhibition infrastructure.
• Strong commitment and values related to delivering a high level of customer, client, and team member service.
• Commitment to leading a safety focused culture, ensuring compliance with federal, state, local, and Legend’s regulations regarding sale of alcohol, OSHA, payroll, employment and EEO guidelines.
• Follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions or injuries, and complete company-wide safety training and any additional job specific safety training.
• Experience in the modeling, scheduling, and management of hourly labor in order to meet budgeted go