Senior Manager of Program Management

Summary:

The Senior Manager of Program Management is responsible for leading a team of Program and Project Managers while overseeing a portfolio of strategic initiatives that deliver business value, operational excellence, and technology transformation. This leader drives cross-functional execution across Product, Engineering, Operations, Customer Experience, and Corporate Functions to ensure successful delivery of complex programs aligned to organizational priorities. The role requires a highly strategic yet hands-on leader who can establish governance, manage dependencies, remove obstacles, drive accountability, and provide executive visibility into program performance. The Senior Manager serves as a trusted partner to senior leadership, translating business objectives into executable plans while developing a high-performing program management organization.

Duties and Responsibilities:

Strategic Portfolio Leadership 

• Own and manage a portfolio of strategic business and technology programs. 

• Partner with executive leadership to translate organizational goals into program roadmaps and execution plans. 

• Establish portfolio governance practices, prioritization frameworks, and investment recommendations. 

• Ensure alignment between program objectives, business outcomes, and company strategy. 

• Lead annual and quarterly planning processes for assigned portfolios. 

Program Execution 

• Drive successful delivery of large-scale, cross-functional initiatives from concept through implementation. 

• Manage scope, schedule, budget, dependencies, risks, and resource allocation across multiple programs. 

• Define success metrics and monitor progress against business and operational objectives. 

• Identify execution risks early and drive mitigation and resolution plans. 

• Ensure programs are delivered on time, within budget, and achieve intended outcomes. 

Leadership & People Management 

• Lead, coach, and develop a team of Program Managers and Project Managers 

• Establish clear performance expectations and accountability measures. 

• Create career development plans and succession strategies for team members. 

• Foster a culture of collaboration, ownership, transparency, and continuous improvement. 

Governance & Executive Communications 

• Design and operate executive-level governance forums, steering committees, and operating reviews. 

• Develop executive dashboards, status reporting, and business reviews. 

• Provide regular communications to leadership regarding program health, risks, dependencies, and achievements. 

• Ensure decisions, commitments, and action items are documented and tracked to completion. 

Cross-Functional Leadership 

• Partner closely with Product Management, Engineering, Operations, Security, Compliance, Finance, and Vendor Management teams. 

• Facilitate alignment across diverse stakeholders with competing priorities. 

• Resolve organizational barriers and drive consensus among leadership teams. 

• Influence without authority across multiple functions and business units. 

Operational Excellence 

• Establish and continuously improve Program Management Office (PMO) practices, standards, and methodologies. 

• Implement best practices for planning, risk management, resource management, and delivery governance. 

• Introduce data-driven decision making and process improvement initiatives. 

• Leverage Microsoft 365, Planner, Power BI, Copilot, and project management tools to improve visibility, efficiency, and execution.