Bilingual Accounts Receivable Senior Specialist

Who we are: CCOF advances organic agriculture for a healthy world. We advocate on behalf of our members for organic policies, support the growth of organic through education and grants, and provide organic certification that is personal and accessible.

CCOF is a nonprofit organization governed by the people who grow and make our food. Founded in California 52 years ago, our roots now span the breadth of North America, and our presence is internationally recognized. We are supported by an organic family of farmers, ranchers, processors, retailers, consumers, and policymakers. Together, we work to realize a future where organic is the norm.

 

Position Summary:

CCOF is expanding our accounting team! We are looking for a Bilingual Accounts Receivable Senior Specialist to support our mission-driven work. This position plays a key role in overseeing and executing accounts receivable processes for CCOF and its affiliated organizations. It ensures the accuracy, timeliness, and integrity of client billing and payment activities, while also serving as the primary point of contact for Spanish-speaking clients on accounts receivable matters. The Senior Specialist provides subject matter expertise, supports strategic improvements, and contributes to the overall efficiency and effectiveness of financial operations.

 

If you have experience in accounts receivable, strong attention to detail, and the ability to communicate effectively in both English and Spanish, we encourage you to apply. A passion for supporting a collaborative and purpose-driven organization is a must!

 

This is a full-time, salary exempt position that reports to the Accounting Manager. This position offers flexibility and can be based at CCOF’s home office in Santa Cruz, CA or performed fully remotely depending on the candidate’s location.

 

Essential Responsibilities:

Provide subject matter expertise and collaborate with the accounting team to:

• Oversee the timely and accurate processing of client certification and inspection invoices, ensuring alignment with internal standards and timelines.
• Respond to clients' inquiries regarding account balances, billing issues, and payment plan requests promptly and professionally, maintaining a high level of customer service.
• Monitor and track accounts receivable activity, providing regular status updates and reports to senior accounting staff and leadership.
• Coordinate client outreach efforts to follow up on past due accounts and support collections processes.
• Ensure accurate recording of incoming payments to client accounts, maintaining data integrity across financial systems
• Identify and recommend process improvements to enhance the efficiency and accuracy of accounts receivable operations.

 

Specific duties:

Accounts Receivable duties for CCOF Certification Services, LLC, CCOF Inc, and CCOF OCal Certification Services, LLC.

• Accurately record check, credit card, electronic payments, and bank deposits in the accounting system.
• Generate client invoices on a weekly basis for inspection and certification services.
• Coordinate the setup of client payment plans.
• Generate and send month-end client account statements.
• Coordinate monthly client outreach for past-due account balances.
• Conduct bilingual (English/Spanish) outreach via phone and email to follow up on past-due client accounts.
• Respond to client inquiries via phone and email in both English and Spanish.
• Collaborate with the certification department to address and resolve client billing issues and inquiries.
• Ensure compliance with internal policies and procedures for revenue recognition and collections.
• Assist in month-end closing activities related to accounts receivable.
• Support audit and compliance review by providing required document reports and analysis.

 

General Accounting duties:

• Assist with other accounting tasks as assigned by the Accounting Manager.

 

Required Qualifications: 

• Minimum of 4 years of experience with accounts receivable functions such as invoicing, payment processing, and account reconciliation.
• Minimum of 4 years of experience using accounting information systems such