Customer Service Representative

Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment 

On average, our representatives are responsible for 40-50 calls per day 

Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage 

Responsible for cross selling coverage to round out accounts  

Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner 

Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries  

Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience 

Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.) 

Work collaboratively with team members, and business partners to provide a quality experience for our agents 

Ability to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as needed 

Complete additional tasks and other projects/duties as assigned 

 Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus! 

Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus! 

Previous Property and Casualty insurance experience a plus 

Outstanding, effective, and service focused communication skills, both verbal and written 

Proficient in computer skills, multi-application navigation and multi-tasking 

Professionalism, accountability and tak