Salesforce Solutions Project Manager – Healthcare Practice

Company Overview:

Founded in 2009, Silverline is one of the largest pure-play Salesforce services partners in the world! We at Silverline are passionate about what we do. We’re a diverse group of cloud technology professionals with the same goal: to make our clients’ lives easier through technology — and we have a good time while we’re at it! As a top tier, Global Summit level Salesforce Partner, Silverline combines Strategic Advisory, Technical Implementation services, and ongoing Managed Services to enable organizations to achieve maximum value with the Salesforce Platform. Silverline is consistently ranked as one of Glassdoor’s Best Places to Work among small to medium-size companies, among other accolades. Come be a part of our team!

 

Our increasing presence within the Healthcare industry has created a need to expand our team with a Project Manager capable of delivering enterprise Salesforce solutions to client satisfaction. As a key leader within the organization, the Project Manager will be responsible for driving overall project success.  In this essential role, the Project Manager will develop and manage a comprehensive project plan including scope, budget, timeline, resources and deliverables. Successful delivery against the project plan will require close tracking and mitigation of dependencies, risks and issues along the critical path. The Project Manager will have direct responsibility for delivering to the plan in a manner that strengthens our client relationship.

 

Primary responsibilities to the Client include:

• Develop & optimize plans to deliver maximum value to clients within scope, schedule & budget
• Ensure client's overall success/value realization with project deliverables
• Understand client expectations and objectives; communicate how objectives are being met and manage expectations through weekly updates
• Facilitate onsite and remote meetings — including weekly status, business, and technical process definition, user story and requirement definition, road-mapping and planning sessions, and other meetings as required
• Ensure reliable communication and escalation governance to ensure timely dissemination of information to all stakeholders
• Actively manage project financials, resources, activities, risks, issues and timeline
• Communicate status, updates, and any necessary mitigation to client, including any potential or actual changes to the project scope, schedule, or costs

 

Primary responsibilities to the Internal Project Team include:

• Lead project teams in development and execution of project plans, including management of scope, schedule, budget, and quality
• Collaborate with project, leadership, and sales teams to bring thought leadership and the full force of our platform and company to client projects
• Facilitate communication between client and project team; ensure the team is collaborating effectively and efficiently
• Ensure clear bi-directional communication of action items, due dates, risks, & issues with team
• Delegate work tasks across the team and maintain accountability for successful delivery
• Create and manage detailed project schedule as part of the project plan
• Partner with project team leads to support execution of activities to plan
• Collaborate with all team members to identify and address potential roadblocks
• Leverage Silverline’s IP and accelerators to drive customer value (where appropriate)
• Identify risks and create and manage mitigation strategies
• Manage timely delivery of all project assets with team members
• Coach, mentor, and develop junior resources

 

Primary responsibilities to Silverline Management include:

• Gain trust of Client’s Project/Product Owner and key business stakeholders to help drive projects forward
• Develop and nurture trusted adviser relationships with clients at both the project and program levels and act as point person for day-to-day client communication
• Create weekly internal status report to ensure proper communication of project health (project budget, timeline, scope, and risks)
• Assist with account planning/management and other pre-sales activities in new and existing customer opportunities
• Provide timely escalation of critical issues (tactical and strategic interests)
• Ensure project planners and resource forecasts are kept up to date
• Own/delegate creation and management of critical project assets

 

Role Requirements:

• 7+ years of professional experience, including 5+ years of Project Management experience with at least 2 years lead