High Value Payment Operations Associate

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States. FanDuel Group consists of a portfolio of leading brands across mobile wagering including, America’s #1 Sportsbook FanDuel Sportsbook, its leading iGaming platform FanDuel Casino, the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing and its daily fantasy sports product.

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states and Puerto Rico with approximately 17 million customers and 31 retail locations.

The company is based in New York with offices in Los Angeles, Atlanta and Jersey City, as well as in Canada, Scotland, Ireland, Portugal, Romania and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE ROSTER

At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

THE POSITION
Our roster has an opening with your name on it

The primary role of the High Value Payments Ops Associate is to assist with the operational day to day operations of our Customer Payments.  High Value Payments Ops Associate will need to become an expert of payment operational procedures and be skilled at multi-tasking, thinking critically and having a high attention to detail.  This role will be responsible for managing and excelling in all payment-related issues for our high value/VIP players, ensuring they are processed efficiently and accurately.  Additionally, this will play a key role in providing critical support to both internal and external payment matters to ensure optimal operations. Weekend work is required, as well as possible late night or early morning shifts.

THE GAME PLAN
Everyone on our team has a part to play

• Provide excellent inbound support and become experts on both payment and fraud related contacts for high value players
• Conduct risk assessments on VIP users to determine additional benefits from Payments and Fraud perspective
• Independently determine fraudulent activity and act according to agreed procedures with regards to transaction acceptance, account blocking and further checks.
• All high value payments will be reviewed and monitored to be processed as quick and efficiently as possible
• Coordinate with payment providers to gather information related to deposits and withdrawals to improve processing and deposit rates for all Players.
• Review and escalate inefficiencies identified from payment reports or issues raised, to develop, test and improve with Leadership team
• Liaise with Customer Support, Fraud Support/Prevention, VIP Team and other internal teams to assist high value players resolve any ongoing issues as efficiently as possible
• Monitor and review both incoming and outgoing wire transactions for all players including high value patrons
• Provide users with tax information such as win/loss statements, W-2G’s and 1099’s
• Collaborate with the finance team to complete stop payments on checks
• Maintain up-to-date knowledge of payment related updates that the company releases (proactively educate high value patrons regarding any new options that become available)

THE STATS
What we're looking for in our next teammate

• Experience in the banking and payments industry preferred
• Has an eye for identifying problems and presenting solutions
• Bachelor’s degree from accredited university in a related field preferred.
• Strong communication skills with internal and external customers
• Great understanding and experience with Microsoft Of