Summer Intern - IT Site Administrator

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Corporate

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company’s award-winning success.

• Enrich your managerial and organizational talents – from finance, quality, and supply chain to human resources, IT, sales, and strategy

• Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development

• Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader

About the Role

As an IT Site administrator, you will provide day-to-day end user technical support and guidance to ensure functionality and efficiency.

What You Will Do

• Ensure desktop support internal processes and procedure are adhered to our standards

• Manage incidents/ service requests assigned until resolution/ execution

• Provide support to local and remote end users

• Handle end user escalation effectively and involve EUC Manager accordingly

• Route/assign tickets to appropriate support group if necessary, identifying and escalating high priority, high severity issues

• Update pending tickets with timely, precise and accurate information

• Following up with end users or support groups, if necessary, for closure of pending tickets

• Creating and uploading knowledge base articles

• Provide support to internal projects and ensure all assigned projects deliverables are completed

• Understanding on Microsoft (MS) Windows 10/11, Microsoft 365, IP addressing, DHCP, DNS, network cabling and patching

• Perform application support, mobile device support, PC imaging, and asset management

• Hands and feet support for Network, Security, Server (Windows and Linux), and Unified Communications towers

• Conference room checks and equipment support

What You Need to Be Successful

• Experience in core End User services domain

• Knowledge of computer/ Laptops/ Printers/ peripheral troubleshooting

• Knowledge of Office applications, MS M365, security clients, patch management, etc.

• Experience and knowledge in various methodologies and models for end user services delivery.

• Must have sound troubleshooting knowledge of Operating systems (MS Windows 10 and 11, Linux, MAC OS)

• Strong communication skills, both verbal and written in English

Bonus Points if You Have

• Work well in team environments and be self-motivated/self-starting

• Strong listening skills and ability to innovate and brainstorm around business ideas and needs

• Flexibility to support migration issues on the go, without supervision, deal with ambiguity, results driven

• Able to derive results in an ambiguous setting and accomplish results in line with business needs.

What Makes You Eligible

• Must be currently enrolled in a related Bachelor's Degree program or higher at an accredited institution having completed your Sophomore year or later, taking at least one class in the semester/quarter before participation in the internship program, and returning to school for at least one semester upon completion of the internship program

• Must have a cumulative 3.0 GPA

• Be willing to work in a hybrid office in Novi, Michigan or remotely

• Able to provide your own housing and transportation to/from work.

• Must possess unrestricted work authorization.

• Successfully complete a background investigation and drug screen as a condition of employment

• Must provide full work availability from May 18, 2026 through August 7, 2026 and be able to work 40 hours per week

What We Offer

• Flexible work environment, allowing for hybrid work for positions/tasks that can be performed outside a HARMAN location

• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)

• Extensive training opportunities through our own HARMAN U