Clinic - Patient Service Rep - Family Medical Care

Overview

At St. Joseph Medical Group and Kansas City Physician Care, our dedicated team of professionals is committed to our core values of quality, compassion, and community. Affiliated with St. Joseph Medical Center, St. Joseph Medical Group and Kansas City Physician Care are actively seeking new members to join their award-winning teams!

 

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Responsibilities

The Patient Service Representative is responsible for managing patient referrals and ensuring that the process runs smoothly and efficiently. They collaborate with healthcare providers, insurance companies, and patients to facilitate the referral process and provide all necessary information. In addition, they handle tasks such as sending referral forms via fax, transmitting office visit notes, and managing any other documents related to the referral process. They also verify insurance coverage, preauthorize tests, and accurately input and retrieve data using a computer. The Patient Service Representative effectively communicates with the population they serve, as well as with staff and providers, utilizing age-specific techniques. They maintain a high level of proficiency in medical terminology and possess a strong background in Medical Assisting and/or Nursing, with extensive knowledge of referral and preauthorization processes. Furthermore, they consistently project a positive and helpful attitude in their interactions with others.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

 

1. Previous experience in a medical setting, preferred.

2. Knowledge of medical terminology preferred.

3. High School Diploma or Equivalent preferred.

4. Customer Service experience preferred.