Lead Field Specialist (Downstream Chemicals) - Sugarland, TX

Join our Downstream Chemical Team

Our Downstream Chemical Team uses technology consisting of chemistry, knowledge expertise, Intellectual Property, correct application methods and monitoring to improve the water and process treatment applications at refinery and industrial plants while providing value to our clients. Builds customer relationships to identify future requirements to help revenue growth. Leads and develops collaborative efforts to solve complex and unique technical problems.  Provides technical guidance and mentorship to operations teams to enable safe and compliant service and support for our customer's needs.

Partner with the best

Job Description Summary

This Lead Field Specialist role within Downstream Chemicals Service Delivery organization will provide technical support to our key customers focused on delivering Automation technologies and optimizing related applications across North America. In this role, the specialist will be viewed internally and externally as a field subject matter expert for Automation technologies, applications and disciplines tied to refining and petrochemical business segments.

As a Lead Field Specialist, you will be responsible for: 

• Leading Automation technical support efforts across existing and new Downstream key accounts within North America to enable flawless execution through involvement in pre-planning, job execution, and post-job analysis
• Working closely with Service Delivery, Sales and Technology teams to design technical job programs including risk mitigation plans to meet customer’s objectives and maximize revenue potential
• Providing on-demand support for automation applications in refineries including installation for new applications, troubleshooting and technical recommendations for existing applications
• Building trusting relationships and interfacing with key customers at both corporate and field facilities
• Identifying and collaborating with field team to drive projects, technical and innovative solutions that bring value to our customers
• Participating and providing technical leadership in industry forums
• Performing annual technical audits and health checks on all assigned accounts
• Providing support to Operations, Technology and Sales for automation portfolio as needed including roll out and application of new technologies in the field
• Providing technical presentation for customers and field personnel
• Performing job analysis to understand application hazards & incident potential
• Working on field incidents related to products/services and participate in incident investigation when required
• Taking on special projects including Product Line specific responsibilities, as assigned

To be successful in this role you will:

• Have a Bachelor’s degree in an Engineering discipline, (Chemical Engineering preferred)
• Have 5+ years of industrial water treatment experience with 3+ years of experience in automation discipline
• Have a solid understanding of water and process-related automation technologies as well as industry standards with field/operations/application support experience
• Be able to function independently as well as in a team environment
• Communicate effectively - able to convey complex technical concepts accurately and concisely to all individuals of all levels of experience both in a written and oral format
• Be available to travel up to 50% of the time
• Develop and provide technical mentorship to others
• Be available on call outside of normal business hours
• Be able to lead, plan, coordinate and deliver projects and programs successfully

Work in a way that works for you 

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: 

• Monday – Friday, (8am -5pm) 

Working with us 

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.  

Working for you 

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value th