Rental Coordinator

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Job Overview

Execute rental order generation, fulfillment, maintenance and return processes for multiple branches to achieve company goals. Coordinate repair and maintenance needs to ensure maximum equipment availability.
Primary Responsibilities Include:

• Execution, revision, closing and invoicing rental contracts
• Tracking inventory 
• Executing the equipment return process. 
• Coordinating and closing rental opportunities through phone and “walk-in” opportunities
• Support internal and external customers to generate and fulfill rental orders
• Coordinate rental order fulfillment and return activities with Yard Coordinators and Transportation Services

Scope

This position obtains results from:

• Implementation of processes that assure the efficient administration of the rental order generation, fulfillment and return processes working with sales/rental representative, sales/rental management, transportation services and service branch managers.
• Coordination of rental fleet repair and maintenance needs to ensure maximum equipment availability

Key Job Responsibilities

• Accommodate phone and walk-in internal/external customers to generate rental orders in a cooperative, supportive and courteous manner displaying professionalism always.
• Supervise yard coordinators (in all matters related to rental) to assure compliance with company policy and processes resulting in efficient rental order fulfillment and return activities. Develop and implement resolutions for areas of noncompliance.
• Generate rental contracts, validate customer account status, confirm customer insurance status, confirm customer credit status, revise as required because of changing situations, close contracts and set for invoicing.
• Process equipment requests from internal and external customers by matching and prioritizing available inventory with requests
• Maintain accurate inventory records immediately notifying Rental Operations Supervisor of incorrect records.  Perform cycle inventory counts as required.
• Assure damage repair, fuel, freight…etc expense recovery meets or exceeds company goals.
• Coordinate repair and maintenance needs with service department and GM – Inventory, Procurement & Maintenance to ensure maximum equipment availability. . Monitor rental related WIP to assure proper coding and content.
• Coordinate equipment transportation with internal and external customers to ensure delivery commitments are met cost effectively.
• Recommend equipment inventory levels appropriate for local needs coordinating with the GM- Inventory, Procurement & Maintenance to meet those needs.
• Assist Credit Department in collection of rental related receivables and rental related Certificates of Insurance.

Qualifications/Requirements

• High school diploma or general education degree (GED) required some college or technical training preferred
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situation to customers, clients and other employees
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to compute rate, ratio and percentages
• Ability to calculate figures and amounts such as percentages, area, circumference and volume
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to work various schedules including shift work.

Additional Information

 

Hiring Range 

At Komatsu, your base pay is one part of your total compensation package. This role pays $58,000-82,000. The actual offer will consider a wide range of factors, including experience and location.

 

Company Benefits 

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits