MEDICAL SECRETARY (1176)

ESSENTIAL JOB FUNCTIONS:  

20-25 hours per week 

• Work Aledade Care Gap List: including outreach and Todo list planning. 

• Print huddle sheets-Diagnosis Dismissal 

• Pre-Visit planning based on site’s need 

• Care gap reminder calls, using HEDIS dashboard, UDS data, insurance portal data, and other information available; includes reminding patients to return FIT test cards. 

• Assist with HEDIS audits and insurance risk reviews 

• Assist with UHC Medicaid and Optum care gap list and use of Practice Assist. Other insurance care gap list may include but are not limited to Aetna Medicaid and Molina. 

• Assist with Care Gap List for uninsured patients including outreach.  

• Work attribution list for patients assigned but not registered to CVHS 

15-20 hours per week 

• Answer phones at or near nurses’ station and direct calls via instant messaging or telephone encounter to appropriate nurse/provider or help to resolve issue if able (training will be provided) 

• Obtain patient medical records from outside providers 

• Assist provider by calling outside providers and agencies when requested 

• Assist with DME, Home Health orders, and/or prior authorizations for services (training will be provided) 

• Scan outside medical records and/or forms into the medical record 

• Enter medication refill requests in eRx- key information included in TE: Last time seen as medical patient, any upcoming appt, medical attached correctly, date of last time prescription was sent 

 : Last time seen as medical patient, any upcoming appt, medical attached correctly, date of last time prescription was sent (training will be provided) 

• Other duties as assigned 

Duties below may be assigned when providing PSR or Front Desk Coverage: 

• Answer phones, routing calls appropriately, document messages and sending to the appropriate person/group. 

• Assist with scheduling, cancelling, re-scheduling appointments. 

• Assist with all duties of the patient registration process. Entering/updating patient demographic and insurance information. Scanning, saving, and printing patient’s documents. 

• Assist in processing co-pays and patient account balances. Processing daily batch, deposit, and log form.     

KNOWLEDGE, SKILLS, AND ABILITIES:  

Demonstrates competence in performing essential job functions. 

Creative and effective problem-solving skills; ability to negotiate solutions and resolve conflicts. 

Demonstrated ability to work with diverse populations and staff; ability to interact with a wide range of people from policy makers to practitioners, to consumers. 

Knowledge of computer software (database, spreadsheet, word processing, email). 

Sensitivity to patient privacy and confidentiality. 

EDUCATION, TRAINING AND EXPERIENCE:  

HS graduate with medical office experience.