Wet 'n Wild - Admissions Senior Supervisor

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Admissions Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests.

The Admissions Senior Supervisor assists with managing the day-to-day operations of the Admissions department and trains team members in the areas of guest services, general park knowledge, passes and tickets, and point of sale procedures. This position also assists with scheduling Admissions team members and addressing any guest concerns at the main gate.

The ideal candidate will be friendly, have strong communication skills, and have a knack for exceptional customer service.

We are currently looking for a:

 

Wet 'n Wild - Admissions Senior Supervisor

Roles & Responsibilities:

 

Supervisory Duties:

• Supervise the daily operations of the Admissions team and any other assigned departments
• Lead by example, attitude, and as a representation of Wet ‘n Wild Emerald Pointe core values
• Act as an approachable mentor and coach to all assigned team members
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all admissions and front gate positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meals and other breaks are being given in accordance with North Carolina State law
• Ensure daily sign-in sheets are completed and submitted each day
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Welcome guests to the park in a warm and friendly manner.
• Courteously assist guests with questions and complaints
• Ensure that all POS financial transactions for parking lots are accurate and in-compliance with PCI standards
• Ensure that the Main Gate operation remains clean and organized to maintain a great first impression for incoming guests
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Assist other Guest Experience departments as needed
• All other duties assigned by leadership

Team member benefits:

 

Education & Experience:

• No education requirements for this role
• 2-3 years of related work experience preferred
• Previous amusement park, theme park, or waterpark experience preferred

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with North Carolina Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday
• Abilit