Director, Head of Inspire Value Strategic Initiatives and Operations

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The ServiceNow Inspire Value organization is an integral part of the Global Sales Go-To-Market team and sits within our Global Industries and Strategic Growth organization.  The team designs and leads strategic, consultative engagements to build consensus and alignment on how ServiceNow’s platform can enable CxO business transformation objectives and key business outcomes.  Through years of practical experience, executive gravitas and fundamental knowledge of business and technology trends this team builds trusted advisor relationships with customers, partners and internally across ServiceNow. 

What you’ll do: 
 
The Chief of Strategic Initiatives will lead key Inspire Value strategic topics and drive the operating cadence – the rhythm of the Inspire Value organization - that span across critical People, Process and Platform strategies for the organization. This individual is a strategic thinker, problem solver and collaborative team player.   

In this role, the ideal candidate will work closely with the Global Group VP, Inspire Value, GEO, and Major Area Inspire Value leadership to continue to build and elevate the brand of Inspire Value internally and externally. The candidate will also work closely with Strategy and Operations leadership across Global Industries and Strategic Growth. 

S/he will maintain a pulse on broader ServiceNow and Global Sales priorities, programs, and communications, and advise on ideal messaging, channels, and approaches with the goal of delivering the best possible action and organizational outcome for employees, customers, partners, and other stakeholders. We are looking for a remarkable storyteller, visual communicator, thought leader – a true strategic partner!  

The ideal candidate is a self-starter who can thrive in high growth, fast paced environments, working across several stakeholders.

What You’ll Lead: 

• Create strategy, initiatives and operating plan for Strategic Initiatives that are critical for the Inspire Value organization that drive success and growth. 
• Define and execute an operating cadence to ensure the Inspire Value organization runs smoothly including defining OKRs, managing forums, leading quarterly business reviews, and tracking leading and lagging indicators. 
• Lead Inspire Value’s People strategy ensuring that Inspire Value is a great place to work. 
• Drive best-in-class project management for initiatives that drive growth and operational excellence. 
• Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business.
• Develop compelling recommendations, communicated in high-quality output & growth results.

• Build relationships with internal business partners to identify and leverage trends, topics and opportunities that align with the overarching strategy on our Path to $20B.
• Assist in special projects to run, grow, and scale the Inspire Value practice.
• Leverage listening or evaluation tools, analyze insights, and iterate plans and leadership messaging accordingly. 

Qualifications

• 10-15 years of work experience, preferably in management consulting, tech strategy, strategy and operations functions, or similar.  
• Proven success guiding strategy and execution of global initiatives that delight employees and leaders within the business. 
• High energy, disciplined execution skills, and willingness to do whatever it takes to deliver results. 
• Ability to advise senior leaders on strategy, messaging, and engagement experiences. 
• Ability to translate business strategies into effective narratives. 
• Ability to work independently on assignments and proactively manage and/or raise issues to move with speed and agility. 
• Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfortable in business and technical discussions. 
• Experience in building trusting relationships and driving consensus via cross-functional collaboration and influencing others (incl. executive audiences) 
• Detailed knowledge on enterprise s